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Learning and Development Facilitator III
2 months ago
We are seeking a highly experienced Learning and Development Facilitator III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our organization, you will be responsible for leading the facilitation of complex leadership and capability learning and development solutions.
Key Responsibilities- Lead the facilitation of most complex leadership and capability learning and development solutions, acting as a specialized subject matter expert at the program and function level.
- Contribute to the development of the facilitation function through train-the-trainer programs, mentoring, and coaching.
- Facilitate timely, high-quality, consistent, creative, leading-edge learning solutions for most complex and multi-business/organization-wide facilitated solutions.
- Facilitate more strategic conversations with leaders at multiple levels, using facilitation and adult learning expertise to structure and facilitate these interactions.
- Proactively look for ways to enhance learner experience and engagement.
- Actively support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups.
- Create a safe space for learners to express new ideas and concepts, try out new skills, seek and give feedback and coaching, while using adult learning expertise to drive learners to take ownership of their learning and the learning experience.
- Demonstrate effective, polished, and professional delivery, presentation, and facilitation skills to audiences.
- Ensure business relevancy, 'make meaning' for learners and business representatives, ensure learner engagement and capability build by actively participating in the business environment and operations.
- Complete facilitation and coaching observations and action plans in partnership with delivery manager to ensure effectiveness of resources and to build capability development plans.
- Lead partnerships with relevant internal and external stakeholders/committees/boards, etc. to provide consultation and advice on learning programs, strategies, options, and assessments for special initiatives and broad business changes.
- Provide input, counsel, and advice on the design and development of new and maintenance of existing programs in partnership with design/development, program evaluation, and management, to ensure the end-user and facilitator perspective is reflected.
- Take on strategic planning and key leadership facilitation engagements, aligned to strategic business priorities; providing expert-quality facilitation of strategic facilitation sessions.
- Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization.
- Consult, coach, and partner with senior leaders who deliver program content to enable readiness, capability, and comfort in the classroom environment.
- Undergraduate degree.
- 7+ years of relevant experience.
- 3+ years of executive-level facilitation experience.
- People manager experience is required.
- Relevant Learning & Development certification is an asset.
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. We are deeply committed to being a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing.
