Current jobs related to Customer Experience Director - Milton, Ontario - Indigo Books & Music Inc.
-
Customer Service Director
4 weeks ago
Milton, Ontario, Canada beBee Professionals Full time $55,000 - $75,000beBee Professionals in Milton is seeking a Customer Service Director to lead our sales team and drive customer satisfaction. As a key member of our leadership team, you will be responsible for overseeing customer service, sales, and inventory management.Key Responsibilities:Develop and implement customer service strategies to drive customer...
-
Customer Experience Leader
3 weeks ago
Milton, Ontario, Canada Indigo Books & Music Full timeAbout the Role:The Customer Experience Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our...
-
Customer Experience Manager
2 months ago
Milton, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.Key ResponsibilitiesLead and...
-
Customer Experience Manager
2 months ago
Milton, Ontario, Canada CB Canada Full timeJob SummaryCB Canada is seeking a highly motivated and experienced Customer Service Management Trainee to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.Key ResponsibilitiesLead and...
-
Customer Experience Representative
2 weeks ago
Milton, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled Customer Experience Associate to join our team in delivering exceptional customer experiences. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our valued clients.Main ResponsibilitiesDeliver personalized service to customers, addressing their needs and...
-
Customer Experience Specialist
2 months ago
Milton, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Milton, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...
-
Customer Experience Specialist
2 months ago
Milton, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Milton, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...
-
Customer Experience Associate
3 weeks ago
Milton, Ontario, Canada Scotiabank Full timeAbout the RoleAs a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to understand their needs and deliver tailored solutions to meet their financial goals.Key Responsibilities:Take a proactive approach to discovering customer needs and listening to...
-
Customer Experience Ambassador
5 days ago
Milton, Ontario, Canada Tim Hortons Full timeOur Team CultureWe treat our team members with the respect and care they deserve, just as we want them to treat our guests. Our team culture is supportive, fun, open, and inclusive. If you're looking for a job where you can be yourself and make a difference, we want to hear from you.What You'll DoYou'll be the face of Tim Hortons, greeting and serving guests...
-
Food Service Director
4 weeks ago
Milton, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are looking for a highly skilled Food Service Director to join our team at beBee Professionals. As a key member of our management team, you will be responsible for overseeing all aspects of daily restaurant operations, including managing staff, scheduling, and customer service.Key Responsibilities:Manage daily restaurant operations, including staff...
-
Executive Director
4 weeks ago
Milton, Ontario, Canada beBee Professionals Full time $75,000 - $110,000We are seeking an Executive Director to lead our team in Milton, Canada. In this role, you will be responsible for overseeing the daily operations of our organization, driving profitability, and ensuring high levels of customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial targets and drive growth.Manage and...
-
Operations Director
3 weeks ago
Milton, Ontario, Canada Alpha Physio & Rehab Milton Full timeAt Stacked Pancake & Breakfast House, we are seeking an experienced Operations Director to lead our team in implementing organizational policies and programs. The ideal candidate will have a strong background in education and experience, with the ability to allocate resources effectively and authorize the establishment of major departments.The Operations...
-
Marketing Director
3 weeks ago
Milton, Ontario, Canada ROCKWOOL Group Full timeMarketing Director Job DescriptionAbout the RoleROCKWOOL Group is seeking a Marketing Director to lead the development and execution of the North American marketing strategy. This includes brand awareness and reputation, customer marketing, product marketing, channel marketing, and digital marketing.Key ResponsibilitiesDevelop and implement the North...
-
Restaurant Operations Director
4 days ago
Milton, Ontario, Canada KFC Taco Bell Full time**Job Title:** Restaurant Operations Director**Location:** KFC/Taco Bell**Salary:** Estimated $55,000 - $65,000 per yearWe are seeking an experienced Restaurant Operations Director to oversee the daily operations of our restaurants. The ideal candidate will have a strong background in restaurant management and be able to lead a team to achieve excellent...
-
Marketing Director
1 month ago
Milton, Ontario, Canada ROCKWOOL Group Full timeJob Title: Director, Marketing & BrandingAbout the Role:The ROCKWOOL Group is seeking a highly skilled and experienced Director, Marketing & Branding to lead our marketing efforts in the U.S. and Canada. As a key member of our Marketing & Business Development Leadership Team, you will be responsible for developing and executing a comprehensive marketing...
-
Marketing Director
1 month ago
Milton, Ontario, Canada ROCKWOOL Group Full timeJob Title: Director, Marketing & BrandingAbout the Role:The ROCKWOOL Group is seeking a highly skilled and experienced Director, Marketing & Branding to lead our marketing efforts in the U.S. and Canada. As a key member of our Marketing & Business Development Leadership Team, you will be responsible for developing and executing a comprehensive marketing...
-
Operations Director
3 weeks ago
Milton, Ontario, Canada Daedong Canada Inc Full timeJob Title: Operations DirectorAbout the Role:We are seeking an experienced Operations Director to join our team at Daedong Canada Inc. As an Operations Director, you will be responsible for allocating resources, coordinating work, and establishing objectives for the organization.Key Responsibilities:Allocate material, human, and financial resources to...
-
Senior Operations Director
2 weeks ago
Milton, Ontario, Canada CB Canada Full timeSenior Operations DirectorKey ResponsibilitiesOversee the day-to-day functions of our Toronto branch, including Warehouse, Customer Service, Sales, HR, IT, and Facilities.Supervise Call Center operations to ensure impeccable customer service.Manage a pick-and-pack facility with over 38,500 SKUs in a 1.2 million-square-foot distribution center.Effectively...
-
Executive Director of Logistics
4 weeks ago
Milton, Ontario, Canada Dynamic Freight Haulers Full timeAt Dynamic Freight Haulers, we are seeking an experienced Executive Director of Logistics to lead our transportation operations. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in the industry.The Executive Director of Logistics will be responsible for allocating resources, coordinating regional operations, and...
-
Marketing Director
3 weeks ago
Milton, Ontario, Canada ROCKWOOL Group Full timeMarketing Leadership OpportunityROCKWOOL Group is seeking a seasoned marketing professional to lead our North American marketing efforts. As Director of Marketing and Branding, you will be responsible for developing and executing a comprehensive marketing strategy that drives brand awareness, customer engagement, and sales growth.Key ResponsibilitiesDevelop...
Customer Experience Director
2 months ago
Indigo Books & Music Inc. is seeking a highly motivated and experienced Customer Operations Leader to join our team. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.
Key Responsibilities:- Coach and provide feedback to Customer Experience Representatives (CERs) on providing excellent customer service and suggesting and selling Indigo's products, promotions, and programs.
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
- Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
- Proactively identify and anticipate customer expectations and needs.
- Consistently identify areas for improvement, diagnose issues, and work to resolve them.
- Lead execution of omni-sales program activities and ensure technology is leveraged effectively on the sales floor to drive efficiency and encourage customers to shop their way.
- Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback.
- Embrace and champion technology that creates high-tech and high-touch solutions for Indigo's customers.
- Support execution of experiential, marketing, and community elements of customer experience, including national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives.
- Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience.
- Open and close the store, as well as manage the sales floor.
- Participate in the joint health and safety committee and ensure the health and safety of employees and customers is a top priority.
- 1-2 years of experience in a customer service, merchandising, or operations role.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
- Knowledge of provincial health and safety standards.
- Performance-oriented.
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
- Ability to prioritize, plan, and execute while being agile.
- Ability to be mobile on the sales floor for extended periods of time.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Bilingualism (French/English) is required for all positions in Québec.
At Indigo, we are committed to our communities, our customers, and each other. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.
