Implementation Consultant

4 days ago

Ottawa, Ontario, Canada Assent Compliance Inc. Full time
Job Description

**About the Role**

We are seeking a highly skilled Implementation Consultant to join our team at Assent Compliance Inc. As an Implementation Consultant, you will play a critical role in ensuring the successful implementation of our software solutions for our clients. Your primary responsibility will be to work closely with our customers to define and execute on their project plans, from start to finish.

Key Responsibilities

  • Manage the initial onboarding process, ensuring a thorough understanding of client goals, business operations, and data requirements.
  • Partner with Customer Success to align client data setup and program configuration with desired outcomes.
  • Build confidence and trust with clients through project management methodologies, client-facing reports, weekly status meetings, and milestone plans.
  • Establish and maintain relationships with key stakeholders within assigned client organizations.
  • Oversee the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules.
  • Conduct data discovery and implementation workshops, and ongoing consultation, to ensure optimal data implementation for long-term success.
  • Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies.
  • Maintain designated business systems tools with up-to-date statuses, communications, conversations, and correspondence with Assent clients.
  • Collaborate with cross-functional Assent teams to develop and enhance best-in-class processes, procedures, and templates for consistent process improvements.
  • Consult with clients on program direction, leveraging beginner to intermediate regulatory knowledge.
  • Utilize Assent's internal resources, including software, to proactively respond to client queries.
  • Stay informed and up-to-date with product releases and regulatory updates to best support Assent's clients.
  • Serve as a friendly and professional frontline contact with Assent's clients.
  • Familiarize yourself with corporate security policies and follow established processes and procedures.

Requirements and Qualifications

  • Excellent oral and written communication skills in English, with additional languages considered an asset.
  • A University, College, and/or Post Graduate Certificate in a related area of study or equivalent working experience.
  • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience working in a technology/SaaS and/or Professional Services organization is considered an asset.
  • Solid interpersonal skills, with the ability to build stable relationships in a collaborative environment with diverse stakeholders.
  • Advanced Excel skills, with the ability to leverage all Excel functions to analyze and report complex datasets.
  • Excellent time management and organizational skills, with the ability to effectively prioritize and execute on multiple client accounts and internal stakeholders.
  • An insatiable thirst for knowledge, with a motivation to learn and stay up-to-date with changing regulations.
  • Maturity, poise, and professionalism.
  • Emotional intelligence, with self-awareness, the ability to see things from various perspectives, and self-regulation.
  • Intellectual curiosity, with excellent problem-solving skills.
  • A strong team player, always willing to lend a helping hand, and motivated to contribute expertise to support business goals.
  • A critical thinker, able to suggest, implement, and support efficient and effective operations.
  • Grit, with a conscientious approach, a willingness to provide solutions over excuses, and a dedication to achieving excellence and driving results.
  • Open to feedback, coachable, and always striving to self-improve.
  • Proficient in the use of MS Office Suite and Google Applications, as well as other Office Productivity tools.

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