Senior Security Operations Engineer

4 weeks ago

Cambridge, Ontario, Canada Arctic Wolf Full time

Elevate Your Career in Cybersecurity

At Arctic Wolf, we are at the forefront of the cybersecurity landscape, recognized as a leader in security operations within a rapidly evolving industry. Our commitment to excellence has earned us numerous accolades, and we prioritize delivering an exceptional experience for both our clients and employees.

Role Overview:

The Concierge Security Engineer plays a pivotal role in fostering the technical relationship with assigned clients, utilizing their expertise to cultivate and sustain a robust partnership centered around security service delivery.

Key Responsibilities:

  • Establish and nurture strong partnerships with clients
  • Conduct thorough analysis of log and system data
  • Engage with and manage both internal and external stakeholders
  • Effectively communicate and educate non-technical audiences
  • Assist clients in troubleshooting issues and addressing specific requests
  • Serve as the primary technical liaison for clients
  • Act as an advocate for clients within the Arctic Wolf team
  • Provide mentorship to junior analysts in both technical and interpersonal skills

This role encompasses elements of an IT Security Analyst, Security Architect, Incident Response Consultant, Security Sales Engineer, and Technical Support. The Concierge Security Engineer is responsible for implementing, overseeing, and managing the network security infrastructure for various enterprises, leveraging Arctic Wolf's cloud capabilities and extensive expertise across multiple domains. Collaboration with an assigned Concierge Security Analyst and Customer Success Managers is essential, as CSEs build strong relationships with clients and take ownership of their security posture.

Qualifications:

  • Minimum of 3 years in Information Security, Network Security, or Cybersecurity
  • Additional 3 years in roles such as Network Administrator, System Administrator, or Cloud Administrator is highly desirable
  • In-depth knowledge of Enterprise IT Security, including Firewalls, Intrusion Detection Systems, Antivirus solutions, Content Filtering, and Proxies
  • Understanding of Enterprise IT Operations, including Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructure
  • Proficient in analyzing log and system data from various IT systems
  • Familiarity with scripting tools and languages such as Python, Bash, and PowerShell
  • Strong written and verbal communication skills
  • Exceptional relationship-building abilities in a professional setting
  • A proactive and positive attitude
  • A commitment to continuous learning and self-improvement
  • While specific degrees or certifications are not mandatory, qualifications in engineering or technology are advantageous. Security or IT certifications such as CISSP are also beneficial.

Additional Skills and Experience:

  • Expertise in security forensics
  • Experience in malware analysis
  • Knowledge of e-discovery processes
  • Skills in threat containment
  • Proficiency in firewall and IDS provisioning
  • Experience with proxy and content filtering
  • Understanding of authentication and identity management
  • Competence in risk and vulnerability assessments
  • Experience in network and security auditing
  • Skills in network troubleshooting
  • Experience in penetration testing
  • Knowledge of attack simulation techniques
  • Ability to create effective PowerPoint presentations

About Arctic Wolf:

We foster a collaborative and productive work environment that embraces diverse backgrounds, cultures, and ideas, strengthening our teams as we expand globally. Recognized as one of the 50 Most Innovative Companies in the world for 2022, we are also honored to be named the 2nd Most Innovative Security Company.

Our Commitment:

At Arctic Wolf, we believe that our success stems from delighting our customers. We are dedicated to diversity and inclusion, valuing the unique qualities and perspectives each employee brings to our organization. By safeguarding sensitive data and striving to eliminate cyber risk, we contribute to the greater good. We encourage all employees to engage in our Pack Unity program, which amplifies diverse voices within our company.

We offer competitive compensation and benefits packages, including:

  • Equity for all employees
  • Performance-based bonuses or commissions
  • Flexible time off, paid volunteer days, and parental leave
  • 401k matching
  • Comprehensive medical, dental, and vision insurance
  • Health Savings and Flexible Spending Accounts
  • Voluntary legal insurance
  • Training and career development opportunities

Arctic Wolf is an Equal Opportunity Employer, considering applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited by law. We are committed to creating a welcoming, accessible, respectful, and inclusive environment for all employees.

Security Requirements:

  • Adhere to Arctic Wolf's Information Security policies and standards to protect the confidentiality, integrity, and availability of business information.
  • Background checks are mandatory for this position.

Join us during this exciting phase of growth, where every employee's contributions are valued and recognized.

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