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Software Technical Support Specialist

2 months ago

Vancouver, British Columbia, Canada Catapult ERP Services Inc. Full time
Job Title: Software Technical Support Analyst

We are seeking a highly skilled Software Technical Support Analyst to join our team at Catapult ERP Services Inc.

Job Summary

The Software Technical Support Analyst will provide technical support to our clients and internal teams, ensuring the smooth operation of our ERP systems. This role requires excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide technical support to clients and internal teams via phone, email, and in-person
  • Investigate and resolve technical issues with ERP systems, including software and hardware problems
  • Collaborate with internal teams to identify and implement solutions to technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in the design and implementation of new ERP systems and processes
  • Supervise and mentor junior technical support analysts
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in technical support or a related field
  • Excellent problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong communication and interpersonal skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment