Technical Support Specialist

4 weeks ago

Vancouver, British Columbia, Canada NPCSandman Hotel Group Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at NPC/Sandman Hotel Group. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, networks, and software.
  • Install, configure, and maintain computer systems, networks, and software.
  • Develop and implement technical solutions to improve system performance and efficiency.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Provide training and guidance to employees on technical procedures and best practices.
  • Document and maintain technical knowledge and procedures.
Requirements
  • College/CEGEP diploma in a related field.
  • Experience in technical support and troubleshooting.
  • Strong knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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