Senior Employee Housing Coordinator

1 month ago

Whistler, British Columbia, Canada Vail Resorts Full time

Create Your Experience of a Lifetime

Embrace the opportunity to work in a stunning mountain environment. Whether you are new to winter sports or have a lifelong passion for the outdoors, being part of our organization allows you to cultivate your love for nature while forming lasting relationships with colleagues and guests from around the globe.

With over 40 resorts across three continents, you can choose to contribute for a season or embark on a career journey. From your first day, you will enjoy some of the highest compensation rates in the industry, complimentary Epic pass(es), free ski and snowboard lessons, a 40% discount on retail purchases, and the chance to develop through Epic Service - our premier training and development program, alongside wellness benefits to support your success.

Job Benefits

  • Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.
  • Additional employee discounts on lodging, dining, equipment, and mountain transportation.
  • RSP Options available after 12 months or 2000 cumulative hours of service.
  • Employee Assistance Program.
  • Comprehensive training and professional development opportunities.
  • Referral Program incentives.

Full-time positions are eligible for the following benefits:

  • Health Insurance options including Medical, Dental, and Vision plans (available for eligible seasonal employees after working 500 hours).
  • Complimentary ski passes for dependents.
  • Critical Illness and Accident insurance plans.

Job Summary

The Housing Coordinator collaborates with various stakeholders to provide an Experience of a Lifetime for employee residents. This role focuses on fostering a safe, inclusive, vibrant, and affordable housing atmosphere that complies with all regulatory standards. The individual will cultivate a welcoming culture, serve as a resource for residents throughout their journey, and ensure all legal documentation is properly completed.

Job Specifications

  • Housing: May Be Available
  • Expected Pay: $20.00 / hour
  • Shift & Schedule Availability: Full Time, Year Round

Job Responsibilities:

  • Serve as the housing concierge for residents, ensuring exceptional guest service.
  • Guarantee that resident license agreements, legal documents, and related move-in/move-out paperwork are complete.
  • Collaborate with the housing team to ensure all information is accurate and complete within the housing management system.
  • Assist with daily operations, including data entry, file maintenance, and mail delivery.
  • Communicate and coordinate with cleaning and maintenance teams.
  • Facilitate communication with residents, managers, and external stakeholders.
  • Respond promptly and effectively to all inquiries and concerns, escalating issues as necessary.
  • Foster a welcoming and supportive environment for employee residents.
  • Enhance the experience for residents and housing staff while promoting the seasonal Employee Value Proposition.
  • Support employee wellness initiatives in Employee Housing, ensuring alignment with the company vision.
  • Implement standardized best practices in support of the enterprise-wide housing strategy.
  • Cultivate a safe, enjoyable, and diverse housing culture that contributes to an experience of a lifetime for employees.
  • Complete other tasks as assigned.

Job Requirements:

  • High School Diploma.
  • Minimum of 1 year of experience in a guest service-related role.
  • Strong guest service and multitasking abilities.
  • Excellent communication and organizational skills.
  • Attention to detail is crucial.
  • Proficient in computer applications, particularly Word, Excel, and Teams.
  • Experience with StarRez or similar room management software is preferred.
  • Background in data management.
  • Familiarity with software system maintenance and training is an asset.
  • Strong written and verbal English language skills required.
  • Ability to lift 11-25 lbs.

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