Information Technology Support Specialist

7 days ago


St Albert, Alberta, Canada PHtD Immigration Services Inc Full time
About the Role

We are seeking a highly skilled and organized Information Technology Support Specialist to join our team at PHtD Immigration Services Inc. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and clients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees and clients, resolving issues related to computer networks, software, and hardware.
  • Problem-Solving: Analyze and resolve complex technical problems, documenting solutions for future reference.
  • Incident Management: Manage and resolve technical incidents in a timely and efficient manner, minimizing downtime and ensuring business continuity.
  • Customer Service: Provide excellent customer service, responding to user inquiries and concerns in a professional and courteous manner.
  • Collaboration: Work collaboratively with other technical teams to resolve technical issues and improve overall IT services.
  • Continuous Learning: Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve IT services and support.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 to less than 7 months of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.


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