Current jobs related to Customer Engagement Manager - Old Toronto, Ontario - CrowdRiff

  • Customer Success Specialist

    2 months ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...

  • Workday Engagement Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Workday Engagement ManagerAt Kainos, we're seeking a highly skilled Workday Engagement Manager to join our team. As a Workday Engagement Manager, you'll be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers. This will involve working closely with customer business teams and internal delivery teams...

  • Workday Engagement Manager

    3 weeks ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Workday Engagement ManagerAt Kainos, we're seeking a highly skilled Workday Engagement Manager to join our team. As a Workday Engagement Manager, you'll be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers. This will involve working closely with customer business teams and internal delivery teams...

  • Workday Engagement Manager

    1 month ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Workday Engagement ManagerWe are seeking a highly skilled Workday Engagement Manager to join our team at Kainos Group plc. As a Workday Engagement Manager, you will be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers.Key Responsibilities:Manage all aspects of project delivery, including project...

  • Workday Engagement Manager

    1 month ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Workday Engagement ManagerWe are seeking a highly skilled Workday Engagement Manager to join our team at Kainos Group plc. As a Workday Engagement Manager, you will be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers.Key Responsibilities:Manage all aspects of project delivery, including project...

  • Workday Engagement Manager

    2 months ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Sr. Workday Engagement Manager - Greater Toronto AreaAt Kainos Group plc, we're seeking a highly skilled Workday Engagement Manager to join our team. As a key member of our delivery team, you'll be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers.Main Responsibilities:As a Workday Engagement...

  • Workday Engagement Manager

    2 months ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Sr. Workday Engagement Manager - Greater Toronto AreaAt Kainos Group plc, we're seeking a highly skilled Workday Engagement Manager to join our team. As a key member of our delivery team, you'll be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers.Main Responsibilities:As a Workday Engagement...

  • Senior Marketing Manager, Customer Engagement

    2 months ago

    Toronto, Ontario, Canada Varicent Full time

    About the RoleWe are seeking a seasoned marketing professional to lead our customer marketing efforts and drive growth initiatives. As a Senior Marketing Manager, Customer Engagement, you will be responsible for developing and executing comprehensive customer marketing strategies that enhance customer engagement, retention, and upsell/cross-sell...

  • Senior Marketing Manager, Customer Engagement

    2 months ago

    Toronto, Ontario, Canada Varicent Full time

    About the RoleWe are seeking a seasoned marketing professional to lead our customer marketing efforts and drive growth initiatives. As a Senior Marketing Manager, Customer Engagement, you will be responsible for developing and executing comprehensive customer marketing strategies that enhance customer engagement, retention, and upsell/cross-sell...

  • Senior Marketing Manager, Customer Engagement

    2 months ago

    Toronto, Ontario, Canada Varicent Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Customer Marketing to join our team at Varicent. As a key member of our marketing organization, you will be responsible for developing and executing comprehensive customer marketing strategies that drive engagement, retention, and growth.Key ResponsibilitiesLead Cross-Sell and Expansion...

  • Senior Marketing Manager, Customer Engagement

    2 months ago

    Toronto, Ontario, Canada Varicent Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Customer Marketing to join our team at Varicent. As a key member of our marketing organization, you will be responsible for developing and executing comprehensive customer marketing strategies that drive engagement, retention, and growth.Key ResponsibilitiesLead Cross-Sell and Expansion...

  • Workday Engagement Manager

    4 weeks ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Workday Engagement ManagerAs a Workday Engagement Manager at Kainos, you will be responsible for managing the successful implementation of Large Enterprise Workday solutions for customers. This involves working closely with customer business teams and internal delivery teams to drive the scope, definition, and delivery of solutions that are fit for purpose...

  • Workday Engagement Manager

    4 weeks ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Workday Engagement ManagerAs a Workday Engagement Manager at Kainos, you will be responsible for managing the successful implementation of Large Enterprise Workday solutions for customers. This involves working closely with customer business teams and internal delivery teams to drive the scope, definition, and delivery of solutions that are fit for purpose...

  • Customer Engagement Director

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About UsBond Brand Loyalty is a global agency that specializes in creating innovative solutions to drive customer loyalty. We're a fun, talented, and hardworking team that's passionate about marketing and customer engagement.Our MissionWe're on a mission to make the world a more loyal place, one customer at a time. We believe that by working together, we can...

  • Customer Engagement Director

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About UsBond Brand Loyalty is a global agency that specializes in creating innovative solutions to drive customer loyalty. We're a fun, talented, and hardworking team that's passionate about marketing and customer engagement.Our MissionWe're on a mission to make the world a more loyal place, one customer at a time. We believe that by working together, we can...

  • Workday Engagement Manager

    1 month ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Sr. Workday Engagement Manager - Greater Toronto AreaKainos is seeking a highly skilled Workday Engagement Manager to join our team in the Greater Toronto Area. As a key member of our delivery team, you will be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers.Main Responsibilities:Commercially...

  • Workday Engagement Manager

    1 month ago

    Old Toronto, Ontario, Canada Kainos Group plc Full time

    Sr. Workday Engagement Manager - Greater Toronto AreaKainos is seeking a highly skilled Workday Engagement Manager to join our team in the Greater Toronto Area. As a key member of our delivery team, you will be responsible for managing the successful implementation of Large Enterprise Workday solutions for our customers.Main Responsibilities:Commercially...

  • Customer Engagement Director

    3 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About UsBond Brand Loyalty is a global customer engagement agency that empowers businesses to create meaningful connections with their customers. We're a team of innovators, thinkers, and doers who are passionate about shaping the future of loyalty and customer experience.The RoleWe're seeking a Customer Engagement Director to join our Global Insights...

  • Customer Engagement Director

    3 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About UsBond Brand Loyalty is a global customer engagement agency that empowers businesses to create meaningful connections with their customers. We're a team of innovators, thinkers, and doers who are passionate about shaping the future of loyalty and customer experience.The RoleWe're seeking a Customer Engagement Director to join our Global Insights...

  • Senior Manager

    3 days ago

    Toronto, Ontario, Canada GS1 Canada Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Manager to lead our Contact Centre Operations team at GS1 Canada. As a key member of our leadership team, you will be responsible for ensuring exceptional customer service and driving business growth through effective team management and strategic planning.Key ResponsibilitiesLead a...

Customer Engagement Manager

3 months ago

Old Toronto, Ontario, Canada CrowdRiff Full time

About CrowdRiff

At CrowdRiff, we believe that captivating visuals have the power to tell compelling stories that inspire exploration and influence decisions. Our mission is to equip destination marketers with innovative visual storytelling tools that showcase their unique offerings.

We pride ourselves on being modern explorers, dedicated to uncovering authentic experiences that resonate with audiences. Our diverse team shares a common passion for stunning visuals, and we thrive in an environment that encourages creativity and collaboration.

As part of our team, you will help amplify extraordinary travel experiences, from diving in tropical waters to exploring renowned wine regions, all while enjoying exceptional travel benefits that allow you to engage with local cultures.

At CrowdRiff, we empower our team members to shape their own career paths with the support of a dynamic crew. We recognize the importance of personal and professional growth, which is why we provide opportunities for training, education, and development through our 'DevDollars' initiative.

Our remote work culture fosters collaboration across various time zones and locations, enabling us to deliver outstanding service to our clients. If you are passionate about visuals and technology and want to enhance travel experiences for future generations, we would love to hear from you.

Your Role: Customer Success Manager

In the role of Customer Success Manager, you will serve as the primary liaison for our clients, ensuring they receive exceptional support and service. You will collaborate closely with clients to understand their objectives, assist them in achieving their business goals, and maximize the value derived from our solutions. Your contributions will be crucial in enhancing customer satisfaction, retention, and growth.

Key Responsibilities:
  • Showcase the value of our offerings
  • Identify and mitigate churn risks
  • Encourage expansion and customer advocacy
  • Gather and articulate customer feedback
  • Streamline the customer journey
  • Meet established CSM KPIs, including net retention goals and engagement metrics
  • Proactively manage your portfolio by identifying at-risk accounts and expanding outreach
  • Conduct structured and effective Executive Business Reviews (EBRs) with clients
  • Contribute to team development by mentoring junior members and suggesting process improvements
  • Innovate ways to enhance customer value from our products
  • Collaborate on initiatives that drive customer adoption and retention
  • Negotiate renewals to maintain customer relationships and annual recurring revenue (ARR)
  • Anticipate potential issues and proactively propose solutions
  • Exhibit strong verbal and written communication skills in various settings
  • Engage in discussions around complex challenges and objectives
  • Identify underlying reasons for customer cancellations and manage these scenarios independently
Preferred Qualifications:
  • 3+ years of experience in Customer Success or Account Management within a technology setting
  • Proven ability to manage a diverse customer portfolio and utilize data for decision-making
  • Experience in a consultative sales environment with the ability to assess customer needs effectively
  • Confidence in presenting to senior marketing and social media leaders
  • Flexibility to work across multiple time zones
  • A proactive, customer-centric attitude with empathy and resourcefulness
  • Familiarity with Salesforce or similar CRM tools

Why Choose CrowdRiff?

At CrowdRiff, we are committed to not only delighting our customers but also enriching the experiences of our employees. In addition to a competitive salary and comprehensive benefits package, we offer:

Well-being & Development:

Parental leave, extended learning opportunities through our DevDollars program, and equity incentives.

Work Flexibility:

Enjoy feel-good Fridays with every other Friday off during the summer, no-meeting Fridays year-round, a work-from-home allowance, and flexible working hours.

Travel Opportunities:

Benefit from up to 8 weeks of vacation, financial support for your next trip, the ability to work from a different country for 90 days, and access to a personal travel concierge.

For more information about our team and culture, please visit our website.

CrowdRiff is an equal opportunity employer and values diversity in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Our selection process is based solely on job-related factors.