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IT Support Specialist
2 months ago
Job Summary
The IT Support Specialist provides immediate assistance to clients during core hours of operation, ensuring adherence to corporate standards for asset control and continuous development of processes and performance benchmarks to maintain and improve technology usage and client services.
Duties and Responsibilities
- Under the general direction of the Supervisor, IT Departmental Support, the successful candidate will:
- Assist clients with desktop computer problems as assigned by Supervisor of IT Departmental Support
- Respond to questions, assist clients, take ownership of problems referred directly or by the IT Service Desk.
- Work in a team environment to resolve problems to the satisfaction of the client, update support documentation, troubleshoot hardware and software problems.
- Assist IT Technicians with the Life Cycle maintenance of IT Assets.
- Dispose of equipment under the direction of Supervisor of IT Departmental Support.
- Limited Active Directory rights (Password reset / join to Domain ONLY) *No access to delete from domain. Remote Control Access.
- Perform other duties as required under the direction of Supervisor of IT Departmental Support
- Evening and Weekend work may be required to provide extended business hours support.
Requirements
- Graduated or completing a College/University program in Information Technology.
- Working knowledge of automated inventory control systems (Microsoft SCCM, ServiceNow, Active Directory reports, Virtual Environments) is an asset.
- Must possess excellent communication, organization, and administrative skills with a strong customer focus.
- Familiarity with a wide variety of software including Microsoft Windows, Office Suite, Adobe etc.
- Familiarity with desktop computer operating system, utilities and business application software is an asset.
Working Conditions
- Hourly Rate/Salary: $43.18
- Hours of Work: 35
- Work Location: Civic Centre
- Department/Division/Section: CPS/Corporate Services Dept, CPS/IT Division, Service Management
- Non-Union/Union: Non Union