Dispute Resolution Specialist

2 months ago

Toronto, Ontario, Canada Intact Financial Corporation Full time
Dispute Management Team Member

As a key member of the Dispute Management Team at Intact Financial Corporation, you will play a critical role in overseeing disputes on Accident Benefit files. Your expertise will be utilized to provide mentoring and coaching throughout the Accident Benefit Department.

Key Responsibilities:
  • Participate in the management of routine and moderately complex files through the dispute process.
  • Represent the company in the negotiation and settlement process at the License Appeal Tribunal.
  • Attend License Appeal Tribunal case conferences and hearings.
  • Demonstrate exposure recognition through proactive file handling with strong analysis.
  • Communicate in a timely and respectful manner with the lawyers.
  • Instruct Counsel on files in dispute.
  • Conduct investigations and identify additional information required to clarify and/or justify a claim.
  • Liaise with Technical Services to ensure appropriate action is in place.
  • Collaborate and network with different business units.
  • Participate in Large Loss Meetings on files where appropriate.
  • Complete training and coaching initiatives.
  • Handle a regular intake of task assignments of License Appeal Tribunal disputes.
Requirements:
  • University Degree or any combination of training and experience deemed relevant for the role.
  • Minimum 2 + years of Accident Benefit claims handling experience, with a thorough knowledge of the Statutory Accident Benefits Schedule and a working knowledge of the License Appeal Tribunal.
  • Knowledge of provincial legislation governing auto insurance, with ancillary legislation.
  • Excellent communication and interpersonal skills with all levels of staff and customers.
  • Strong negotiation skills.
  • Excellent customer service skills.
  • Mediation Alternative Dispute Resolution Certificate is considered an asset.

Intact Financial Corporation is an equal opportunity employer, valuing diversity and striving to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

We offer a dynamic workplace learning ecosystem, inclusive employee-led networks, and a Community Impact program, because what you care about is a part of what makes you different.

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