Dispute Resolution Specialist

1 week ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our Dispute Management Team, you'll play a critical role in overseeing disputes on Accident Benefit files.

About the Role

We're looking for a highly motivated and experienced individual to manage routine and moderately complex files through the dispute process. Your expertise will be essential in representing the company in the negotiation and settlement process at the License Appeal Tribunal.

Key Responsibilities

  • Participate in the management of routine and moderately complex files through the dispute process.
  • Represent the company in the negotiation and settlement process at the License Appeal Tribunal.
  • Attend License Appeal Tribunal case conferences and hearings.
  • Demonstrate exposure recognition through proactive file handling with strong analysis.
  • Communicate in a timely and respectful manner with the lawyers.
  • Instruct Counsel on files in dispute.
  • Conduct investigations and identify additional information required to clarify and/or justify a claim.
  • Liaise with Technical Services to ensure appropriate action is in place where necessary.
  • Collaborate and network with different business units.
  • Participate in Large Loss Meetings on files where appropriate.
  • Complete training and coaching initiatives.
  • Handle a regular intake of task assignments of License Appeal Tribunal disputes.

Requirements

  • University Degree or any combination of training and experience deemed relevant for the role.
  • Minimum 2+ years of Accident Benefit claims handling experience, with a thorough knowledge of the Statutory Accident Benefits Schedule and a working knowledge of the License Appeal Tribunal.
  • Knowledge of provincial legislation governing auto insurance, with ancillary legislation.
  • Excellent communication and interpersonal skills with all levels of staff and customers.
  • Strong negotiation skills.
  • Excellent customer service skills.
  • Mediation Alternative Dispute Resolution Certificate is considered an asset.

About Us

At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

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