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IT Support Specialist

2 months ago


Montreal, Quebec, Canada Fed IT Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at Fed IT. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.

Key Responsibilities:
  • Technical Support: Respond to and resolve technical issues related to computer hardware, software, and networks.
  • Problem-Solving: Diagnose and troubleshoot complex technical problems to ensure minimal downtime and maximum productivity.
  • Communication: Provide clear and concise communication to clients and internal stakeholders regarding technical issues and solutions.
  • Documentation: Maintain accurate and detailed records of technical issues, solutions, and client interactions.
  • Collaboration: Work closely with internal teams to ensure seamless integration of technical support services.
Requirements:
  • Education: Degree in Computer Science or equivalent.
  • Experience: Minimum 2-4 years of experience in a similar technical support position.
  • Skills: Strong technical skills, excellent communication and interpersonal skills, and ability to work in a fast-paced environment.
  • Language: Fluency in French is required, and knowledge of technical English is an asset.