IT Support Specialist

1 month ago

Mississauga, Ontario, Canada Traffic Tech Inc. Full time

About Us:

At Traffic Tech, we are a pivotal player in the logistics sector, facilitating the seamless movement of goods across the globe. As a recognized leader in our field, we partner with numerous prestigious international brands, providing innovative and efficient solutions for freight transportation via land, sea, and air.

Your Role:

Based in our Mississauga office, we are seeking an entry-level IT Support Specialist to assist with a variety of technical tasks. This position will involve supporting multiple branches in troubleshooting and configuring various hardware components. Our Information Technology department offers significant opportunities for professional growth, as our operations heavily rely on advanced applications and technologies.

IT SUPPORT SPECIALIST

Key Responsibilities:

  1. Install, configure, and maintain desktop and laptop systems, as well as printer hardware and software applications.
  2. Provide support for remote access solutions, including VPN and mobile devices.
  3. Manage user accounts in Microsoft Active Directory and Azure AD.
  4. Prioritize and address support requests through a ticketing system.
  5. Resolve issues during or after regular working hours when necessary.
  6. Document processes and solutions to enhance the knowledge base.

Qualifications:

  1. 3-5 years of experience in an IT support role.
  2. Diploma in computer science, DEP in computer support, or equivalent training.
  3. Experience with Active Directory and Exchange account management.
  4. Familiarity with remote access tools such as TeamViewer, RDS, Citrix, etc.
  5. Comprehensive knowledge of Windows 10/11 operating systems.
  6. Experience with Windows server environments (2012/2016/2019).
  7. Familiarity with Microsoft Autopilot and/or Intune.
  8. Understanding of Networking Principles and Windows Domains.
  9. Proficient in Microsoft Office 365 applications.
  10. Experience in supporting mobile devices.
  11. Excellent written and verbal communication skills.
  12. Strong organizational and problem-solving abilities.
  13. Customer service-oriented with the ability to multitask in a dynamic environment.
  14. Able to work independently as well as collaboratively within a team.
  15. Proficiency in Spanish is considered an asset.

What We Provide:

  1. Comprehensive training and mentorship within a robust industry.
  2. Competitive compensation package including Medical and Dental benefits.
  3. Life Insurance and AD&D Insurance.
  4. Long-term disability coverage.
  5. Personal and Volunteer time off.
  6. Paid vacation following the probationary period.
  7. A dynamic work environment with a proactive culture.

This is a full-time permanent position, operating Monday through Friday.

Traffic Tech is dedicated to creating a healthy and accessible workplace. We are an equal opportunity employer committed to Diversity, Equity, and Inclusion, ensuring that all applicants and employees are treated fairly and without discrimination.

Traffic Tech adheres to all federal and provincial COVID guidelines.

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