Customer Service Team Lead

4 weeks ago

TroisRivières, Quebec, Canada National Bank Full time
Customer Service Manager Job Description

As a Customer Service Manager at National Bank, you will play a key leadership role in supporting and enabling your team to make a positive impact in people's lives. Your primary responsibility will be to ensure that our customers receive exceptional service and support, while also driving business growth and customer satisfaction.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the Branch Manager to ensure seamless branch operations and customer service delivery.
  • Monitor and analyze customer feedback and sentiment to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, employees, and business partners.
Requirements:
  • Proven leadership and management experience in a customer-facing role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to analyze data and make informed decisions to drive business growth and customer satisfaction.
  • Strong knowledge of customer service principles, practices, and industry trends.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

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