Service Warranty Coordinator

4 weeks ago

Winnipeg, Manitoba, Canada Birchwood Automotive Group Full time

Reporting Structure: Reports directly to the Service Manager

Position Overview:

The Warranty Support Administrator plays a crucial role in the daily functions of the service department, aiming to enhance customer satisfaction and operational efficiency. Collaborating closely with Service Consultants, the Warranty Support Administrator oversees the management of the customer loaner fleet, processes internal service orders, submits warranty claims to manufacturers, and organizes service appointments in accordance with the warranty schedule.

Required Qualifications:

  • Prior experience in a dealership parts or service environment is essential
  • Proven ability to build relationships with a strong focus on customer satisfaction
  • Exceptional attention to detail coupled with effective time management and organizational abilities
  • Solid understanding of repair timelines to efficiently schedule work for Technicians
  • Ability to excel in a team-oriented setting
  • Proficient in using computer software for daily tasks
  • Reliable transportation to and from work is necessary

Benefits Offered by Birchwood:

  • Competitive salary with additional bonus and commission opportunities for outstanding performance
  • Comprehensive benefits package including vacation time, company-paid extended health, dental and vision coverage, and employee assistance with flexible plan options
  • Retirement Savings Plan Matching – Birchwood matches up to $5,000 of your regular earnings after one year of service
  • Employee referral bonus program – refer candidates to Birchwood and earn a bonus
  • Opportunities for career advancement and internal promotions
  • Wellness initiatives
  • Community engagement program – Dollars for Doing
  • Company-sponsored events – Birchwood Bucks, Circle of Excellence, holiday celebrations

Birchwood is the largest automotive retailer in Manitoba, operating 24 franchises along with three state-of-the-art collision repair centers and four Birchwood Credit Solutions locations. We provide sales, service, and parts to fulfill our customers' automotive needs. As a recognized leader in the retail automotive sector, we pride ourselves on our diverse workforce that reflects our community and our unwavering commitment to our team members, customers, partners, and neighborhoods. At Birchwood, we uphold values of gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations are available for applicants with disabilities upon request.

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