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Member Support Representative, Bilingual Expert
2 months ago
We are seeking a dedicated Member Support Representative to provide exceptional customer service for regional groups across Canada. This role involves printing documents, managing both paper and electronic mail, greeting and assisting walk-in members, and various forms of filing.
Key Responsibilities- Engage with clients from diverse regional groups across Canada via telephone, face to face, email, and other communication channels.
- Provide prompt, accurate, and courteous responses to their inquiries, ensuring a high level of customer satisfaction.
- Utilize your knowledge to effectively address client questions, concerns, and requests.
- Ensure that each interaction leaves clients feeling supported and valued.
- Print and manage documents.
- Handle both paper and electronic mail efficiently.
- Greet and assist walk-in members.
- Perform various filing tasks, maintaining organized records of all interactions and transactions in compliance with company policies and procedures.
- Prior experience in a call center, administrative support or customer service role is essential, with a proven track record of delivering exceptional client experiences.
- Proficiency in both English and French is required, enabling effective communication with clients across Canada.
- Strong organizational skills to manage printing, mail, greetings, and filing tasks efficiently.
- Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
- A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
