Group Benefits Representative

1 month ago

Charlottetown, Prince Edward Island, Canada Intact Financial Corporation Full time
About the Role

Intact Financial Corporation, a leading provider of insurance products and services in Canada, is seeking a full-time Bilingual Group Benefits Representative to join our team. This role offers a fantastic opportunity to develop necessary skills and grow your career in a dynamic and supportive environment.

Key Responsibilities
  • Client Engagement: Engage with clients from diverse regional groups across Canada via telephone, email, and other communication channels, providing prompt, accurate, and courteous responses to their inquiries.
  • Inquiry Resolution: Utilize your in-depth knowledge of Intact's group benefits products and services to effectively address client questions, concerns, and requests, ensuring that each interaction leaves clients feeling supported and valued.
  • Administrative Duties: Accurately process client requests, updates, and changes related to group benefits plans, maintaining detailed and organized records of all interactions and transactions.
  • Bilingual Support: Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
  • Collaboration: Collaborate closely with cross-functional teams, including underwriting, claims, and sales departments, to facilitate smooth communication and efficient problem-solving.
  • Continuous Improvement: Identify opportunities for process optimization and improvements within the group benefits administration function, proactively suggesting enhancements that can enhance the overall client experience.
Requirements
  • Experience: Prior experience in a call center or customer service role is essential, with a proven track record of delivering exceptional client service.
  • Bilingualism: Proficiency in both English and French is a requirement, enabling effective communication with clients across Canada.
  • Group Benefits Knowledge: Familiarity with group benefits products, services, and terminology is preferred, with a solid understanding of insurance concepts, particularly in the group benefits context.
  • Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Organizational Skills: Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
  • Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
What We Offer
  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different

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