Bilingual Human Resources Specialist

1 month ago

Canada Intello Technologies Inc. Full time

Location: Remote

Category: Human Resources, Corporate Services

Job Function: Human Resources

Status: Full Time

Schedule: Regular

Role Overview:

Are you ready to utilize your customer service orientation and analytical skills to enhance the essential elements of Intello Technologies Inc.'s Human Resources?

Your Contribution and Our Goals:

At Intello Technologies Inc., we seek motivated individuals who enjoy tackling significant challenges. In this position, you will serve as the primary point of contact and advisory resource for team members and retirees, addressing general inquiries related to established HR services, procedures, policies, and practices. As part of the broader HR Operations team, your contributions will be vital in initiatives aimed at enhancing the employee experience. We are equally dedicated to our employees as we are to our clients, and we are looking for individuals who embody this commitment.

Our Core Values:

  • We operate as a unified team within a collaborative environment.
  • We continuously seek to improve and innovate.
  • We uphold our commitments to ourselves and our colleagues.
  • Our success hinges on our approach—how we think, resolve issues, communicate, and collaborate.

Your Responsibilities:

  • Provide a warm and welcoming presence for team members engaging with Human Resources.
  • Champion and manage the employee experience.
  • Facilitate comprehensive resolutions by employing research and communication skills to offer consultative support, coaching, and analytical assistance regarding HR services and processes (e.g., payroll, benefits, time management).
  • Ensure clarity by accurately identifying and documenting requests/issues and their root causes promptly, while keeping team members informed.
  • Propose and negotiate effective solutions, adeptly mediating complex or sensitive situations.
  • Build rapport and foster strong collaborative relationships with stakeholders.
  • Identify and recommend opportunities for process enhancements and HR information improvements.
  • Educate and promote self-service options.

Qualifications:

Essential Knowledge:

  • Understanding of HR business policies, processes, and procedures.
  • Familiarity with customer service and call center principles.
  • Proficiency in relevant software and databases such as SAP, TeamHub, Microsoft Office, and Google Suite.

Required Skills and Attributes:

  • Bilingual in French and English (both written and verbal).
  • Exceptional communicator: capable of building positive relationships, demonstrating empathy, and collaborating effectively within a cross-functional HR team.
  • Strong writing skills: able to produce clear, customer-friendly documentation.
  • Committed learner and researcher: eager to thrive in a dynamic learning environment.
  • Self-motivated: capable of working independently and managing multiple priorities in a fast-paced setting.
  • Collaborative team player: focused on driving collective success and achieving business objectives.
  • Subject matter expert: knowledgeable in HR processes and comfortable navigating ambiguity.
  • Integrity-driven: ensures confidentiality and privacy regarding sensitive information.

Preferred Experience and Education:

  • Completion of a post-secondary degree/diploma or equivalent experience in Human Resources.
  • Experience in a contact center setting.

Compensation:

Salary Range: $57,000-$85,000

Performance Bonus or Sales Incentive Plan: 10%

The actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. Intello Technologies Inc. offers a comprehensive benefits package, which may vary by job function, including:

  • Competitive salary and bonus structures, with a minimum of 3 weeks of vacation, and a flexible benefits plan tailored to meet your needs.
  • Options for in-office, remote, or hybrid work arrangements.
  • Generous company-matched pension and share purchase programs.
  • Opportunities to contribute to the communities we serve.
  • Career advancement and professional development opportunities.
  • And much more...

About Us:

We are a people-centric, customer-focused, purpose-driven organization that collaborates daily to innovate and create positive impacts. Our technology solutions enhance lives and foster a culture of innovation that empowers team members to address complex challenges and achieve remarkable outcomes in a digital landscape.

Our engaging, high-performance culture is designed to be personally rewarding, professionally stimulating, and financially beneficial. We are committed to diversity and equitable access to employment opportunities based on individual abilities. Your unique contributions and talents will be recognized and valued here. By joining us, you are contributing to a friendly future.

Accessibility:

Intello Technologies Inc. is dedicated to fostering an inclusive culture that values diversity. We adhere to fair employment practices, and all qualified applicants will be considered for employment.

We provide accommodations for applicants with disabilities during the recruitment process, as needed.

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