Intake Information Management Support Staff

2 weeks ago

Toronto, Ontario, Canada VHA Home HealthCare Full time
Job Title: Intake and Information Management Support Staff

VHA Home HealthCare is seeking a highly skilled and detail-oriented individual to join our team as an Intake and Information Management Support Staff. As a key member of our Intake and Information Management Team, you will provide full clerical and administrative support to ensure the smooth operation of our services.

Key Responsibilities:
  • Provide exceptional customer service to clients and stakeholders through telephone and electronic inquiries
  • Enter data accurately and efficiently into our client database
  • Monitor electronic portals and fax systems to ensure timely communication and updates
  • Communicate effectively with VHA Nurses and Rehabilitation Service Providers to ensure seamless service delivery
  • Compile and maintain accurate statistics and reports to inform business decisions
Requirements:
  • Relevant post-secondary education and training, combined with practical experience in a multi-tasking, routine-based clerical position
  • Minimum of two years related work experience or equivalent, with a strong understanding of medical terminology
  • Superior computer and data entry skills, with proven speed and accuracy (50wpm)
  • Culturally competent and able to interact effectively with diverse stakeholders
  • Strong attention to detail and ability to work under pressure, meeting deadlines
What We Offer:
  • Competitive compensation package, including benefits and pension plan
  • Opportunities for education and professional development
  • Comprehensive orientation and training program
  • Mentorship and peer support
  • Employee and family assistance program
  • Wellness resources
  • Perks and discounts
Accommodation and Diversity, Equity, and Inclusion:

VHA Home HealthCare is committed to providing reasonable accommodation and promoting diversity, equity, and inclusion in all aspects of our organization. We strive to create a workplace that is inclusive and respectful of all individuals, and we welcome applications from diverse candidates.

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