Intake Information Management Support Staff

3 weeks ago

Toronto, Ontario, Canada VHA Home HealthCare Full time
Job Title: Intake and Information Management Support Staff

VHA Home HealthCare is seeking a highly skilled and detail-oriented individual to join our team as an Intake and Information Management Support Staff. As a key member of our Intake and Information Management Team, you will provide full clerical and administrative support to ensure the smooth operation of our services.

Key Responsibilities:
  • Provide exceptional customer service to clients and stakeholders through telephone and electronic inquiries
  • Enter data accurately and efficiently into our client database
  • Monitor electronic portals and fax systems to ensure timely communication
  • Update service changes and maintain client records
  • Communicate effectively with VHA Nurses and Rehabilitation Service Providers
  • Compile and analyze data, statistics, and reports to inform business decisions
Requirements:
  • Relevant post-secondary education and training, with medical terminology an asset
  • Minimum of two years of related work experience or equivalent in a multi-tasking, routine-based clerical position
  • Superior computer and data entry skills, with proven speed and accuracy (50wpm)
  • Culturally competent and able to interact effectively with diverse stakeholders
  • Strong attention to detail and ability to manage multiple priorities
  • Ability to work effectively under pressure and adhere to deadlines
What We Offer:
  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • Comprehensive orientation and training
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks & discounts
  • Staff & service provider events
Accommodation and Diversity, Equity, and Inclusion:

VHA Home HealthCare is committed to providing reasonable accommodation and promoting diversity, equity, and inclusion in all aspects of our organization. We strive to create a workplace that is inclusive and respectful of all individuals, and we welcome applications from diverse candidates.

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