Front Desk Associate

3 weeks ago


Langley, Canada Comfort Inn & Suites Full time

Front Desk Associate - Comfort Inn & Suites

We are seeking a professional Front Desk Associate to join our team at Comfort Inn & Suites. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Registration and Check-In: Register arriving guests, assign rooms, and ensure a warm welcome.
  • Guest Services: Provide information on hotel facilities, services, and local attractions.
  • Reservations and Billing: Process room reservations, cancellations, and changes, as well as handle guest departures, charges, and payments.
  • Cash Handling: Balance cash, complete balance sheets, and handle cash reports and related forms.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow established emergency and safety procedures.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer phones, relay messages, and provide customer service.

Requirements:

  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: Fluency in English.
  • Work Schedule: 40 hours per week.

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