Front Desk Associate
3 weeks ago
Front Desk Associate - Comfort Inn & Suites
We are seeking a professional Front Desk Associate to join our team at Comfort Inn & Suites. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Registration and Check-In: Register arriving guests, assign rooms, and ensure a warm welcome.
- Guest Services: Provide information on hotel facilities, services, and local attractions.
- Reservations and Billing: Process room reservations, cancellations, and changes, as well as handle guest departures, charges, and payments.
- Cash Handling: Balance cash, complete balance sheets, and handle cash reports and related forms.
- Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
- Emergency Procedures: Follow established emergency and safety procedures.
- Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
- Communication: Answer phones, relay messages, and provide customer service.
Requirements:
- Education: Secondary (high) school graduation certificate.
- Experience: Experience an asset.
- Language: Fluency in English.
- Work Schedule: 40 hours per week.
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