Night Shift Technical Support Specialist

2 days ago

Montreal, Quebec, Canada Tecsys Inc. Full time
About Tecsys Inc.

Tecsys Inc. is a digital-first company that offers supply chain solutions to industry leaders in healthcare, hospitals, and pharmacy businesses. We work with industry leaders to transform their supply chains through technology.

About the Role

We are seeking a Night Shift Technical Support Analyst to join our Customer Support organization. As a Night Shift Technical Support Analyst, you will be responsible for providing first and second-level technical support to our customers.

The ideal candidate will have excellent analytical and creative problem-solving skills, with the ability to work in a fast-paced and sometimes stressful environment. You will be responsible for monitoring, progressing, and resolving incidents, while ensuring customer satisfaction through proactive updates and frequent contact.

Key Responsibilities:

  • Provide technical solutions within Service Level Agreements
  • Monitor, progress, and resolve incidents
  • Develop and maintain strong technical expertise on Tecsys products and related technologies
  • Adhere to incident and problem management procedures

Requirements:

  • 2+ years of experience in technical support, desktop support, or a similar role
  • Strong proficiency in written and verbal English communication
  • Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management
  • Ability to work in a team environment and solve problems for customers
  • Strong learning skills and ability to explain technology to others

Nice to Have:

  • University, Cegep, or technical degree related to information systems or supply chain
  • Understanding of supply chain concepts in healthcare or complex distribution
  • Knowledge of accounting or finance background as it relates to ERP software
  • Working knowledge of UNIX/LINUX and Windows
  • Firm grasp of structured query language (SQL) and AWS Aurora PostgreSQL
  • Knowledge of Spanish or French as a second language

We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys Inc. is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

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