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    Guelph, Ontario, Canada St. Joseph's Health Centre Guelph Full time

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Healthcare Administrative Assistant

2 months ago

Guelph, Ontario, Canada St. Joseph's Health Centre Guelph Full time

Job Summary:

The Healthcare Administrative Assistant is an integral member of the healthcare team at St. Joseph's Health Centre Guelph. This role works under the direction of the Manager to provide administrative support to the assigned hospital units.

The Healthcare Administrative Assistant is required to perform their duties in a manner that is consistent with the organization's mission, vision, and values. This individual must possess a high level of efficiency, organization, confidentiality, and time management skills to carry out the duties of this position.

The Healthcare Administrative Assistant will provide administrative support to maintain a progressive, efficient, and organized healthcare environment that further enhances the patient and staff experience. This role operates, maintains, and orders different types of office and clinical equipment and supplies for hospital units.

Key Accountabilities & Success Criteria:

  • Performs all duties in accordance with the Mission Statement and policies and procedures of St. Joseph's Health Centre Guelph, and the Ministry of Health for Long Term Care guidelines.
  • Developing and preserving collaborative relationships among all patients, families, members of the healthcare team, and with other programs/departments.
  • Working with the Interdisciplinary team to coordinate and organize day-to-day activities on the unit.
  • Responsible for answering telephone calls and fielding questions from patients, visitors, staff, and volunteers.
  • Responsible for organizing/preparing patient admissions/discharges on the direction of the Interdisciplinary team.
  • Maintaining patient filing systems that facilitate accuracy and organization.
  • Photocopying and faxing of forms and correspondence.
  • Processing patient orders within clerical scope.
  • Booking appropriate transportation as required, e.g., family car, wheelchair taxi, stretcher, volunteer van, etc.
  • Coordinating/ordering supplies.
  • Organizing staff replacement as required when the scheduler is unavailable, e.g., sick calls, transportation escorts, extra staff, education replacement, etc.
  • Other duties as assigned.
  • Covers other units as needed.
  • Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHCG.
  • Promotes an environment that encourages and supports change using change leadership theory.

Qualifications:

  • Post-secondary diploma or certificate from a recognized administrative program or equivalent required.
  • Knowledge of medical terminology required.
  • Minimum one (1) year's recent clerical experience in a healthcare setting preferred.

Skills & Abilities:

  • Demonstrated computer skills with knowledge of Microsoft Office 365.
  • Demonstrated superior written and verbal communication skills, and excellent interpersonal skills.
  • Consistently demonstrates efficient problem-solving.
  • Strong organizational skills and the ability to prioritize required.
  • Excellent customer service skills, telephone etiquette, and demonstrates SJHCG core values.
  • Strong organizational, time-management, critical thinking, and problem-solving skills.
  • Ability to function as a team member in a collaborative environment required.
  • Ability to accept direction and work independently required.

Hours of Work: 4hr/8hr shifts, sick and vacation coverage.

Pay: $26.24-$26.87