Technical Support Specialist

2 months ago

Burlington, Ontario, Canada Xiris Automation Inc. Full time
{"title": "Technical Support Specialist", "content": "Job Summary

Xiris Automation Inc. is a leading technology company that specializes in manufacturing "machines that can see" quality defects in manufactured goods and continuous processes for the metal fabrication industry. We are seeking a highly skilled Technical Support Specialist to join our team.

The successful candidate will provide technical support, training, and troubleshooting for our existing and new clients across North America, Europe, and occasionally Asia and the Middle East. The role will involve 30% field service, 40% customer service, and 30% repairs/maintenance.

Key Responsibilities
  • Install camera-based inspection equipment at customers' sites across North America. Occasional Europe or Asia travel may be required.
  • Conduct onsite client demonstrations.
  • Train end-users in the use of our systems at customers' sites.
  • Work with our sales team to provide demonstrations of equipment to new prospective customers.
  • Provide time-sensitive client support, on-site, by phone, and email.
  • Perform troubleshooting and repairs of returned Xiris customer equipment.
  • Identify common parts failures and customer feature requests, to be submitted to the Engineering team for review and implementation.
  • Ensure that all related training documentation is kept up-to-date to reflect the evolution of our products and custom software.
  • Assist with administrative needs such as testing, cataloguing, and assigning demonstration equipment to Sales staff.
Requirements
  • Must be able to travel worldwide about 30-40% of your time.
  • A post-secondary technical education in Electronics, Mechanical, Electrical, or related fields.
  • Previous technical field experience in a technical support role is an asset.
  • Very competent at reading electrical/electronic schematics and mechanical drawings.
  • Expertise with setting up and configuring MS Windows, PC software, operating systems, and hardware.
  • Professional presentation and excellent English communication skills.
  • Mechanical aptitude for component assembly and in-factory demonstrations.
  • Outstanding customer service orientation.
What We Offer
  • Bonus pay
  • Casual dress
  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
", "lang_code": "en-US"}

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