Bilingual Customer Service Representative
1 week ago
**About the Role**
We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at CB Canada. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the financial services industry.
Key Responsibilities:
- Problem Solving and Troubleshooting: Identify and resolve customer issues in a timely and professional manner.
- Customer Communication: Respond to customer inquiries through various channels, including phone, email, and online chat.
- Needs Assessment and Solution Provision: Analyze customer needs and provide efficient solutions to meet their expectations.
- Team Collaboration: Work closely with our team to create a positive customer experience in all interactions.
Requirements:
- Excellent Communication Skills: Possess excellent written and verbal communication skills in both French and English.
- Customer Service Experience: 1 year of customer service experience is an asset.
- Financial Services Experience: Financial services experience is an asset.
- Computer Proficiency: Proficient in Microsoft Office Suite.
What We Offer:
- Competitive Compensation: $20.00 hourly.
- Permanent Placement: Permanent placement with our client.
- Benefit Package: Competitive benefit package.
- Future Growth Opportunities: Opportunities for career growth and professional development.
- Employee Perks: Access to employee discounts and reimbursement programs.
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