Customer Service Representative

2 weeks ago

Regina, Saskatchewan, Canada ERIKS North America Full time

About ERIKS North America

ERIKS North America is a leading solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

Our Philosophy

We strive to create an employee-centric work environment, where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Safety-First Culture

We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit our website.

Job Summary

This position will be responsible for maintaining and growing appropriate inventory at multiple designated customer sites by managing their inventory, providing outstanding customer service, and driving account growth. Reporting to the Branch Operations Manager, this position will also help customers understand how ERIKS can provide solutions to their business needs.

Key Responsibilities

  • Ensure product stocking levels by scanning for ordering purposes to help maintain accurate inventory levels.
  • Make deliveries of products from the local branch to the customer locations using either a company van or a box truck.
  • Receive and stock purchased product in designated customer locations.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Help create new orders by engaging with customers to identify additional product needs.
  • Identify continuous improvement opportunities in productivity, process, and cycle time.
  • Probe for customer needs during each site visit and works with sales partners to expand ERIK's offerings.
  • Implement scanning tools in designated customer sites, where needed.
  • Spend approximately 60% of time servicing customers in the field at customer sites.
  • Serve as the liaison between the Account Manager, Branch and the customer.
  • Perform other related duties as required.

Requirements

  • Customer service focused and sales growth oriented.
  • Collaboration and problem-solving skills.
  • Handle different technical and operational issues.
  • Ability to communicate effectively with the customer, customer service reps and account reps in a professional manner, both oral and written.
  • Must be able to work independently.
  • Good computer skills are a must. Applicants should possess the ability to interact with customers, and team members in a professional manner.
  • Requires a proficiency in math skills including addition, subtraction, multiplication, and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions, and decimals.
  • Basic mechanical skills including the use of hand tools.
  • The ability to pull, push, grasp, bend, lift and carry up to 50lbs on a regular basis.

Qualifications

  • 1-2 years of warehousing or production experience in an industrial setting.
  • 3 years' experience in a selling or service environment.
  • Inventory control experience is required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Experience with VMI is highly desired.
  • A high school diploma or equivalent.
  • Must have a valid driver's license and acceptable motor vehicle record.
  • Background checks, drug screening may be required (as warranted by Company, Customer or DOT requirements in working on-site and operating equipment).

Total Rewards

  • Competitive compensation plan.
  • Health Benefits: medical, dental, vision, short term and long term disability.
  • Defined Contribution Pension Plan.
  • Paid time off.

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.

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