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Customer Support Team Leader

3 months ago

Calgary, Alberta, Canada City Fish Full time
Position Overview

The Customer Service Supervisor plays a crucial role in ensuring exceptional service delivery within a retail environment. This position involves overseeing daily operations and managing a dedicated team to meet customer needs effectively.

Educational Requirements
  • Completion of College/CEGEP or equivalent experience is required.
Work Environment
  • Operates within a wholesale establishment/store setting.
Key Responsibilities
  • Delegate tasks to sales personnel to optimize workflow.
  • Recruit, train, and develop staff to enhance team performance.
  • Manage inventory orders and merchandise returns.
  • Set and oversee work schedules for the team.
  • Engage in direct sales activities and customer interactions.
  • Compile and analyze reports on sales performance and staffing issues.
  • Address and resolve customer inquiries, complaints, and supply challenges.
  • Maintain organized inventory and oversee operational activities.
  • Conduct performance evaluations to support staff development.
Work Conditions
  • Fast-paced work environment with tight deadlines.
  • Requires strong attention to detail.
Personal Attributes
  • Demonstrates a strong client focus and flexibility.
  • Highly organized and reliable team player.
  • Dependable with a proactive approach to tasks.
  • Ability to manage multiple responsibilities simultaneously.
Experience
  • 1 to 2 years of relevant experience is preferred.
  • This is a permanent position with a work schedule of 35 hours per week.
  • Work language is English.