Current jobs related to Multilingual Client Support Representative - Toronto, Ontario - CB Canada

  • Game Presenter Indonesian Speaking

    2 weeks ago

    Toronto, Ontario, Canada Multilingual International Recruitment Ltd Full time

    Game Presenter Indonesian SpeakingWe are seeking a skilled Game Presenter to join our team at a leading game developer in Ontario, Canada. As a Game Presenter, you will be responsible for delivering expert knowledge and superior gaming quality to our players.Key Responsibilities:Represent and maintain the Company Brand by consistently adhering to the Company...

  • Game Presenter Indonesian Speaking

    3 weeks ago

    Toronto, Ontario, Canada Multilingual International Recruitment Ltd Full time

    Game Presenter Indonesian SpeakingWe are seeking a skilled Game Presenter to join our team at a leading game developer in Ontario, Canada. As a Game Presenter, you will be responsible for delivering expert knowledge and superior gaming quality to our players.Key Responsibilities:Present all games in a professional manner, showcasing exceptional presenting...

  • Game Presenter Indonesian Language Specialist

    3 weeks ago

    Toronto, Ontario, Canada Multilingual International Recruitment Ltd Full time

    Job DescriptionWe are seeking a highly skilled Game Presenter Indonesian Language Specialist to join our team. As a Game Presenter, you will be responsible for delivering expert knowledge and superior gaming quality to our players.Key Responsibilities:Deliver expert knowledge and superior gaming quality to playersRepresent and maintain the Company Brand by...

  • Game Presenter Indonesian Speaking

    2 weeks ago

    Toronto, Ontario, Canada Multilingual International Recruitment Ltd Full time

    Job Title: Game Presenter Indonesian SpeakingWe are seeking a highly skilled and experienced Game Presenter to join our team in Ontario, Canada. As a Game Presenter, you will be responsible for delivering expert knowledge and superior gaming quality to our players.The ideal candidate will have fluency in English and Indonesian to a professional level,...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Moneris Full time

    Unlock your potential in a dynamic customer service role!Your Moneris Career - The OpportunityAs a Customer Experience (CEx) representative, you will provide exceptional support to Moneris merchants, delivering detailed technical POS troubleshooting and assistance, as well as financial support for daily processing needs.Key Responsibilities:Provide contact...

  • Customer Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Moneris Full time

    Transform Your Career with MonerisYour Moneris Career - The OpportunityMoneris is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Experience department, you will provide exceptional support to our merchants, ensuring their needs are met and exceeded.Key Responsibilities:Provide contact centre support...

  • Bilingual Client Support Representative

    3 weeks ago

    Toronto, Ontario, Canada Foresters Financial Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bilingual Client Support Representative to join our team at Foresters Financial. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesUpdate our epolicy portal and...

  • Customer Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Moneris Full time

    Unlock Your Potential in Customer ServiceYour Moneris Career - The OpportunityAre you passionate about helping others? Do you enjoy working in a dynamic environment where no two days are the same? As a Customer Experience (CEx) representative at Moneris, you will have the opportunity to provide top-notch customer service to our merchants while...

  • Multilingual Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada AppleOne Full time

    **About the Role**We are seeking a highly skilled Bilingual Customer Service Representative to join our team at AppleOne. In this role, you will be responsible for providing top-notch customer service to our clients, resolving issues efficiently, and updating customer profiles. Your excellent communication skills and strong follow-up abilities will be...

  • Game Host

    4 weeks ago

    Toronto, Ontario, Canada Multilingual International Recruitment Ltd Full time

    Job Title: Game HostCompany: Multilingual International Recruitment LtdWe are seeking a highly skilled and charismatic Game Host to join our team in Toronto, Canada. As a Game Host, you will be responsible for delivering exceptional gaming experiences to our players, showcasing your expertise and presenting skills in a professional and engaging manner.Key...

  • Game Host

    4 weeks ago

    Toronto, Ontario, Canada Multilingual International Recruitment Ltd Full time

    Job Title: Game HostCompany: Multilingual International Recruitment LtdWe are seeking a highly skilled and charismatic Game Host to join our team in Toronto, Canada. As a Game Host, you will be responsible for delivering exceptional gaming experiences to our players, showcasing your expertise and presenting skills in a professional and engaging manner.Key...

  • Senior Multilingual Client Support Specialist

    1 month ago

    Toronto, Ontario, Canada AGF Investments Full time

    Welcome to AGF InvestmentsAre you enthusiastic about financial services and committed to providing outstanding client support? AGF Investments is on the lookout for skilled Senior Client Support Specialists to become part of our vibrant team. This position offers a fantastic opportunity to advance your career while contributing to our goal of delivering...

  • Senior Multilingual Client Support Specialist

    3 months ago

    Toronto, Ontario, Canada AGF Investments Full time

    Welcome to AGF InvestmentsAre you enthusiastic about financial services and committed to providing outstanding client support? AGF Investments is on the lookout for skilled Senior Client Support Specialists to become part of our vibrant team. This position offers a fantastic opportunity to advance your career while contributing to our goal of delivering...

  • Multilingual Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Clarity Hiring Full time

    We are seeking a highly skilled Bilingual Call Centre Representative to join our team at Bevertec. The successful candidate will possess strong communication skills in both French and English, oral and written, and have a minimum of 1 year of customer service experience.The ideal candidate will be able to process email and phone inquiries relating to...

  • Client Account Representative

    3 weeks ago

    Toronto, Ontario, Canada Rogers Full time

    Client Account RepresentativeAt Rogers, we're committed to delivering exceptional customer experiences. As a Client Account Representative, you'll play a key role in ensuring our customers receive seamless and simple technology that fits their lifestyle. You'll work closely with our customers to understand their needs and provide personalized support,...

  • Multilingual Customer Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Bevertec Full time

    Job Title: Bilingual Call Centre RepresentativeJob Summary:We are seeking a highly skilled Bilingual Call Centre Representative to join our team in Toronto. As a Bilingual Call Centre Representative, you will be responsible for processing email and phone inquiries related to building maintenance and other specialized services.Key Responsibilities: Respond to...

  • Client Service Representative

    1 month ago

    Toronto, Ontario, Canada THE BANK OF NEW YORK MELLON CORPORATION Full time

    {"title": "Intermediate Representative, Client Processing", "description": "Job SummaryBNY Mellon is seeking a talented Intermediate Representative, Client Processing to join our Client Processing team. This role is located in ON, Canada– Hybrid.Key ResponsibilitiesProvides quality client service and support to internal and external clients, including...

  • Client Service Representative

    1 month ago

    Toronto, Ontario, Canada THE BANK OF NEW YORK MELLON CORPORATION Full time

    {"title": "Intermediate Representative, Client Processing", "description": "Job SummaryBNY Mellon is seeking a talented Intermediate Representative, Client Processing to join our Client Processing team. This role is located in ON, Canada– Hybrid.Key ResponsibilitiesProvides quality client service and support to internal and external clients, including...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Job Title: Bilingual Client Services SpecialistQuestrade Financial Group is seeking a highly skilled and multilingual Client Services Specialist to join our team. As a Client Services Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key Responsibilities:Manage client interactions from...

  • Bilingual Client Services Specialist

    1 month ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Job Title: Bilingual Client Services SpecialistQuestrade Financial Group is seeking a highly skilled and multilingual Client Services Specialist to join our team. As a Client Services Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key Responsibilities:Manage client interactions from...

Multilingual Client Support Representative

3 months ago

Toronto, Ontario, Canada CB Canada Full time


Position Overview:

The Bilingual Customer Support Specialist plays a crucial role in overseeing and facilitating various processes related to the Contingent Workforce/SOW (Statement of Work) program and the associated worker lifecycle. This position serves as the primary point of contact for delivering exceptional customer service to internal teams, clients, vendors, and users across multiple Vendor Management Software solutions.


Key Responsibilities:

  • Serve as the initial contact for inquiries and requests via phone and email from diverse users (both internal and external).
  • Diagnose and address program-related questions and concerns, leveraging a solid understanding of various Vendor Management Software to resolve functional issues.
  • Ensure accurate resolution of issues and inquiries within established service level targets.
  • Maintain an up-to-date Standard Operating Procedures (SOP) document to ensure efficient operational functions in collaboration with onsite or off-site team members.
  • Oversee and track IT ticket logs for ongoing issues and their resolutions.
  • Utilize tracking systems to document issues for future reference.
  • Conduct training sessions on the VMS system for engagement managers to promote effective utilization.
  • Assist in training peers on standards and practices within the Customer Support division.
  • Create comprehensive how-to documentation.
  • Participate in generating performance reports in relation to Service Level Agreements (SLAs).
  • Analyze findings and trends to provide actionable recommendations for enhancing quality and operational efficiency.
  • Perform additional duties as assigned that align with the role.


Preferred Qualifications:

  • Exceptional communication and interpersonal skills, both verbal and written; strong organizational abilities; professional demeanor; energetic and enthusiastic; proactive in building relationships and fostering mutual benefits with business and technical teams.
  • Ability to work independently with minimal supervision.
  • Effectively manage customer expectations through timely updates and proactive communication.
  • Demonstrated knowledge of procurement, sourcing, or contingent workforce management.
  • Capable of managing multiple projects and tasks simultaneously while taking direction from various sources.
  • Adaptability and flexibility in response to change.
  • Ability to translate functional system-related issues into clear business language for end users.
  • Proficient in troubleshooting user issues.
  • Strong critical thinking skills with the capacity to think creatively.
  • Ability to cross-train and transition responsibilities to support staff.
  • Experience with Vendor Management Systems (VMS), preferably Fieldglass, or other relevant VMS systems such as Beeline or PeopleFluent.
  • Familiarity with ERP HR software solutions (SAP, PeopleSoft, Success Factors, Workday, etc.).
  • Experience with ticketing systems and in a customer service environment.
  • Bilingual proficiency in French and English is preferred.


About the Company:

CB Canada is dedicated to providing innovative solutions and services that enhance our clients' efficiency in contingent staffing and overall business profitability. With over 30 years of experience in agency and vendor management, our systems are designed to meet the needs of over 400 clients.

Our platform harnesses the capabilities of Salesforce, ensuring seamless integration with databases, ERP, HRIS, onboarding, and offboarding systems, as well as custom applications. This integration facilitates real-time data flow, empowering optimal management of the non-employee workforce.

At CB Canada, we strive to cultivate an environment that promotes the development of conscientious individuals committed to integrity, honesty, openness, personal excellence, continuous self-improvement, and mutual respect. We uphold equal employment opportunities in accordance with applicable laws and are committed to accommodating individuals during the recruitment and interview process as needed.