Sales and Account Manager
18 hours ago
Paramount Commerce is seeking a highly skilled Sales and Account Manager to join our growing Sales and Account Management team. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our merchants, driving business growth, and providing exceptional sales support.
Key Responsibilities- Merchant Relationship Management
- Develop and maintain trusted advisor relationships with merchants, ensuring their satisfaction with our products and services.
- Address merchant service requests, handle escalations, and provide feedback channels for issue resolution.
- Conduct regular business reviews to identify areas for improvement and ensure merchant satisfaction.
- Business Growth and Development
- Identify and pursue new business opportunities to support company growth and implement account plans to drive growth within existing merchant accounts.
- Manage up-selling and cross-selling efforts, introducing additional products or functionalities to existing merchants.
- Monitor and analyze merchant performance to discover growth opportunities and areas for improvement.
- Product Knowledge and Sales Support
- Understand our product offerings thoroughly to effectively assist merchants and provide outstanding sales support to the sales teams and prospective merchants.
- Collaboration with Internal Teams
- Work closely with Customer Support, Operations, Integration, and Finance teams to ensure successful account management and implementation of account plans.
- Assist with underwriting and onboarding activities for new merchants.
- Process Management and Documentation
- Manage merchant projects such as Know Your Customer (KYC) exercises, and maintain workflow and process documentation.
- Update and maintain merchant contact information in the CRM system to ensure accurate records.
- Minimum of 5 years of relevant experience within e-commerce/B2B Sales.
- Experience in technical sales would be considered an asset.
- Well-developed planning and analytical skills.
- Detail-oriented and organized.
- A positive, energetic can-do attitude.
- Team player with a collaborative approach.
- An effective communicator, both spoken and written.
- Ability to work independently and solve problems with minimal direction.
- Ability to manage your time effectively and adapt quickly to changing priorities.
- Ability to manage multiple projects.
- Excellent listening, negotiation, and presentation skills.
- Results-driven and take initiative.
- Proficient in Excel.
- Ability to travel in North America.
We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background, and experience are essential to achieving our mission to simplify payments.
We are committed to creating a place for our employees to be their authentic selves, where they can grow and thrive in a supportive and collaborative environment.
", "lang_code": "en-US"}-
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