Digital Experience Design Director

2 weeks ago

Toronto, Ontario, Canada Manulife Full time
Job Title: Digital Experience Design Director

About the Role:

We are seeking a highly skilled Digital Experience Design Director to lead our Human-Centered Design practice. As a key member of our team, you will be responsible for driving the development of innovative digital experiences that meet the needs of our customers.

Key Responsibilities:

* Lead a team of designers and researchers to create seamless and delightful end-to-end experiences across products and services
* Define and drive the overall design strategy, vision, and journeys to ensure alignment with business objectives and customer needs
* Collaborate with marketing, product, technology, and other team members to translate business requirements and user insights into innovative design solutions
* Stay informed about industry trends and emerging technologies in digital experience design to drive continuous innovation and improvement

Requirements:

* Degree in design, business, or related field, or equivalent work experience
* Deep experience with user-centered research, design methods, and techniques (Human-Centered Design)
* Experience delivering successful digital products and services in a financial services or similar industry
* Outstanding skills in research, analysis, communication, and facilitation

What We Offer:

* Competitive salary and benefits package
* Growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
* Flexible work policies and strong work-life balance
* Professional development and leadership opportunities

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Our Commitment to Diversity and Inclusion:

We are committed to creating an inclusive workplace where everyone thrives. We foster a culture that values diversity, equity, and inclusion, and we invite you to join us in our mission to make a positive impact on the world.

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