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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada CODE TECH INC. Full time
At CODE TECH INC., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users. Your primary goal will be to troubleshoot and resolve technical issues related to computer systems, network, and internet connectivity. You will also be responsible for providing training and guidance to users on how to use our systems effectively. Additionally, you will be responsible for maintaining a comprehensive problems and solutions log to aid in future troubleshooting efforts. If you have a strong background in technical support and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Provide technical support to users via phone, email, or in-person
* Troubleshoot and resolve technical issues related to computer systems, network, and internet connectivity
* Provide training and guidance to users on how to use our systems effectively
* Maintain a comprehensive problems and solutions log

**Requirements:**

* Bachelor's degree in Computer Science, Information Technology, or related field
* 2 years of experience in technical support or related field
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.