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Hotel Front Desk Associate

2 months ago

Fort St John, Canada Radisson Hotel Fort St. John Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Radisson Hotel Fort St. John. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional service to guests, respond to their inquiries, and resolve any issues in a professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: Willingness to train and learn the hotel's operations and systems.
  • Language: Proficiency in English.
  • Work Schedule: 40 hours per week.