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Reservations Team Leader

3 months ago

Osoyoos, British Columbia, Canada Spirit Ridge Owner Association Full time
Position Overview

The Reservations Supervisor is responsible for overseeing the booking operations within a hospitality environment, ensuring a seamless experience for all guests.

Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: College/CEGEP
  • Experience: 2 to 3 years in a supervisory role
Work Environment
  • Located in a university or college setting
  • Position may require relocation
  • Involves working in a hotel, motel, or resort
Key Responsibilities
  • Supervise and perform the same tasks as the team members
  • Assist clients and guests with special requirements
  • Coordinate, assign, and evaluate work tasks
  • Recruit and train staff on job responsibilities, safety protocols, and organizational policies
  • Ensure the operation of computer systems and equipment, arranging repairs as necessary to maintain service quality
  • Order materials and supplies as needed
Supervisory Duties

Responsible for overseeing a team of 3-4 individuals.

Technical Skills
  • Proficient in MS Outlook
Safety and Security
  • Must pass a criminal record check
Work Conditions
  • Requires attention to detail
  • Ability to work in a fast-paced environment
  • Overtime may be necessary
  • Must be able to stand for extended periods
  • Ability to work under pressure
Personal Attributes
  • Detail-oriented and accurate
  • Strong client focus
  • Dependable and reliable
  • Excellent verbal and written communication skills
  • Flexible and adaptable
  • Interpersonal awareness and judgment
  • Organized and a team player
Screening Questions
  • Are you available for shift or on-call work?
  • Are you currently a student?
  • Are you legally authorized to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field?
  • What is the highest level of education you have completed?
Benefits
  • Health Benefits: Dental plan, Health care plan, Vision care benefits
  • Financial Benefits: Life insurance
  • Other Benefits: On-site amenities, On-site housing options, Parking available