Client Relations Manager

4 weeks ago

Edmonton East Cold Lake, Canada Guardian Chemicals Inc. Full time

Empowering Progress Through Chemistry.

At Guardian Chemicals Inc., we are dedicated to shaping a sustainable future for our communities, clients, and workforce by enhancing the way we approach chemistry. Our commitment to developing safer, more efficient, and environmentally friendly chemical solutions allows us to make a significant difference.

With over six decades of innovation in specialty chemistry, Guardian Chemicals has established itself as a frontrunner in the industry. Our cohesive team, united by shared goals and core principles, collaborates to support our clients and the sectors they operate in, driving advancements in safety, cleanliness, and efficiency.

Core Values

  • Seek Understanding – Engage, listen, and learn.
  • Growth Mindset – Always pursuing personal and professional development.
  • Initiative – Take proactive steps and exceed expectations.
  • Grit – Demonstrate resilience and determination.
  • Courage – Embrace challenges, trust your team, and communicate effectively.
  • Elevate Others – Foster success in those around you.

Role Overview

As an Industrial Accounts Manager, your primary focus will be to expand our business by nurturing existing client relationships within a designated territory while also seeking new opportunities. You will work closely with our Technical Support Team to ensure we address customer needs with the most appropriate chemical solutions, applied safely and effectively to achieve optimal results. Our commitment to high performance translates into exceptional customer satisfaction, driving growth through strong retention and positive referrals.

What This Role Offers

  • An opportunity to leverage your expertise to positively impact client operations and environmental resources.
  • Access to comprehensive technical and commercial training to enhance your career trajectory.
  • A workplace culture that prioritizes safety.
  • Flexibility to work independently from a home base, allowing for a balanced work-life dynamic.
  • A results-oriented environment where accountability and rewards are aligned with customer success.

Key Responsibilities

  • Assist clients and contractors in selecting appropriate chemical products and application methods for Guardian solutions. Key markets include oil and gas well stimulation, tank and piping cleanings, heat exchanger maintenance, and industrial washing applications.
  • Expand the territory by identifying and pursuing diverse customer segments where innovative chemical approaches yield improved outcomes and enhance health, safety, and environmental standards.
  • Develop a thorough understanding of client operations and collaborate on marketing initiatives to refine our product offerings and maintain a competitive edge.
  • Analyze and communicate chemical analysis reports to key stakeholders, including management and engineering teams.

Qualifications

  • Experience in technical chemical sales or related fields.
  • A proven history of acquiring new clients or significantly contributing to the profitable growth of a territory.
  • Strong team player with excellent interpersonal skills to foster internal and external relationships.
  • Exceptional written and verbal communication abilities.
  • Self-motivated with the capacity to manage multiple tasks, balancing current client needs with growth objectives.
  • Positive demeanor with the ability to engage a diverse range of client contacts.
  • Mechanical aptitude and a willingness to engage in hands-on activities.
  • Strong organizational, planning, problem-solving, decision-making, and time management skills.
  • Physical capability to navigate stairs, ladders, and perform moderate lifting (up to 50lbs).
  • Proficient in MS Office Suite and other relevant software.
  • Post-secondary education in Science or Engineering is an asset but not mandatory.
  • A valid driver's license and the ability to work at safety-sensitive client sites where drug and alcohol testing may be required.

Commitment to Diversity & Inclusion

  • We celebrate cultural diversity and recognize how individual values contribute to our collective success.
  • We appreciate the unique strengths of each employee and promote their growth.
  • We actively support our core values and encourage team empowerment.
  • As proud participants in the 50 – 30 Challenge, we are committed to fostering a diverse and inclusive workforce.
  • We believe that diversity and inclusion are vital to our success.

Guardian Chemicals Inc. offers a competitive salary, benefits package, RRSP and Pension plan, bonus opportunities, and the chance to work with a leader in the chemical industry.

This position allows for remote work with occasional visits to the Guardian office.

We appreciate all applications; however, only those selected for an interview will be contacted.

To learn more, please visit our website.

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