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Client Relations Associate

2 months ago

Edmonton, Alberta, Canada 1724629 Alberta Ltd. oa Strathcona Registry Full time
Position Overview

We are seeking a dedicated Client Relations Associate to join our team at 1724629 Alberta Ltd. o/a Strathcona Registry. This role is essential in ensuring effective communication and support for our clients.

Qualifications
  • Education: Completion of secondary school diploma.
  • Experience: A minimum of 1 to 2 years in a similar role.
Work Environment
  • Relocation expenses will be covered by the employer.
  • Willingness to relocate is required.
Key Responsibilities
  • Formulate and implement communication strategies.
  • Assess and enhance communication initiatives and programs.
  • Respond to both written and verbal inquiries.
  • Collect, investigate, and prepare communication materials.
  • Address and resolve client complaints or issues.
  • Provide information and assistance to clients.
  • Coordinate billing processes for services rendered.
  • Manage refunds and credits efficiently.
  • Maintain accurate records and statistical data.
  • Order and manage office supplies and inventory.
  • Perform general administrative tasks.
  • Process payments accurately.
  • Oversee and maintain a digital database.
  • Respond to client inquiries and provide necessary information.
Transportation and Travel
  • Public transportation options are available.
Work Conditions
  • Attention to detail is crucial.
  • Ability to thrive in a fast-paced environment.
  • Capable of meeting tight deadlines.
  • Work effectively under pressure.
  • Physical tasks may include bending, crouching, and kneeling.
  • Position may involve repetitive tasks.
Personal Attributes
  • Punctuality and reliability are essential.
  • Strong client-focused approach.
  • Excellent verbal and written communication skills.
  • Highly organized and detail-oriented.
  • Team-oriented with a collaborative spirit.
  • Proactive and able to take initiative.
  • Ability to manage multiple tasks simultaneously.
Benefits
  • Comprehensive dental plan.
  • Health care plan included.
Work Details
  • Employment Type: Permanent position.
  • Language of Work: English.
  • Work Hours: 35 to 40 hours per week.