Workforce Manager Service Consultant

1 month ago


Dartmouth, Canada ADP Full time
Workforce Manager Service Consultant

ADP is seeking a highly skilled Workforce Manager Service Consultant to join our team. As a Workforce Manager Service Consultant, you will be responsible for delivering exceptional customer service to our clients, ensuring their seamless experience with the Workforce Manager product.

Key Responsibilities:
  • Partner with clients to understand their product challenges and needs, providing tailored solutions to meet their requirements.
  • Take ownership of client configuration and collaborate with internal teams to deliver best-in-class service.
  • Develop expertise in analyzing client systems, interface requirements, and business processes to provide informed guidance.
  • Work closely with clients to resolve software and hardware issues related to Workforce Manager and other ADP Time and Attendance products.
  • Provide training and support to clients on new feature releases and firmware changes.
Requirements:
  • Proven track record of delivering exceptional customer service.
  • Experience in servicing a portfolio of clients, preferably in payroll, benefits, or time and attendance.
  • Excellent communication, presentation, and soft skills, including de-escalation, prioritization, and organization.
  • Ability to work in a team environment and collaborate with internal teams.
  • Fundamental understanding of hardware, including routers and switches.
  • Attention to detail and excellent time management skills.
  • Post-secondary education or equivalent diploma.
  • Bilingualism in French and English.

At ADP, we value our associates and strive to create a positive, inclusive work environment. We offer ongoing training and development opportunities, a tuition reimbursement program, and a commitment to diversity, equity, and inclusion. If you're passionate about delivering exceptional customer service and working with a global leader in human resources technology, we encourage you to apply.



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