Consultant en support Workforce Manager

1 month ago


Dartmouth, Nova Scotia, Canada ADP Full time
Responsabilités
  • Gérer un groupe de comptes clients et veiller à ce qu'ils utilisent le produit Workforce Manager de manière simple et optimale.
  • Résoudre des problèmes complexes dans les opérations quotidiennes de nos clients en combinant des compétences techniques et analytiques.
  • Prendre en charge la configuration du client et travailler avec d'autres équipes pour offrir un service de la meilleure classe.
  • Soyez un joueur d'équipe qui cherche à comprendre l'entreprise et pose des questions aux autres membres de l'équipe pour apporter une solution aux demandes des clients.
  • Fournir des conseils au client lors de nos changements de firmware et guider le client sur les nouvelles versions de fonctionnalités.
  • Résoudre les questions relatives aux logiciels et au matériel pour les clients utilisant Workforce Manager et d'autres produits ADP d'heures et présence.
  • Expérience confirmée dans la fourniture d'un service à la clientèle de qualité supérieure.
  • Expérience dans la gestion d'un groupe de clients (paie, avantages sociaux, gestion d'heures et présence de préférence).
  • Attention aux détails et excellentes compétences en gestion du temps.
  • Diplôme d'études postsecondaires ou équivalent.
  • Bilingue : français et anglais.
Compétences requises
  • Compétences techniques et analytiques.
  • Expérience dans la gestion d'un groupe de clients.
  • Expérience dans la fourniture d'un service à la clientèle de qualité supérieure.
  • Attention aux détails et excellentes compétences en gestion du temps.
  • Bilingue : français et anglais.
À propos de l'entreprise

ADP est une entreprise mondiale qui offre des solutions de gestion de la main-d'œuvre et des avantages sociaux. Nous sommes déterminés à offrir un service de la meilleure classe à nos clients et à les aider à atteindre leurs objectifs.



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