Workforce Coordinator

5 months ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Manager, Operations and Clinical Services, the Workforce Coordinator

Serves as the scheduler for NS TeleHealth staff; provides information regarding operational needs and staff leave requests; creates reports regarding actual workload demands and human resources available to meet the demands for specific periods of time. Assists with payroll administration as required.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities:

- The position entails, but is not limited to the following:_
- Service Delivery_
- Assist in service level management by using appropriate tools to forecast workload demands, the number of staff required to meet these demands and related staff schedules.
- Generates and maintains staff schedules according to work plan forecasts.
- Monitors staff shortages and overages on a monthly and daily basis and recommends corrective actions to the Manager of Operations and Clinical Services.
- Enters scheduling adjustments on a daily basis, such as offline activities, absences, additional hours, meetings, etc. and advises the Manager of Operations and Clinical Services accordingly.
- Provides timely, fair and consistent responses to scheduling change requests from staff within the established guidelines.
- Supports management staff in a variety of projects and special assignments.
- Provides training regarding scheduling of staff to employees, as needed.
- Participates in staff orientation and continuing education sessions, as required.
- General Responsibilities_
- Recommends improvements to processing and internal control activities.
- Performs duties in compliance with all relevant company standard operating procedures and policies
- Maintains appropriate communications with all levels of the organization
- Tracks/records and submits time spent on projects and other activities

QUALIFICATIONS AND REQUIREMENTS:

- Experience and qualifications_
- College diploma in a business field required.
- Two years minimum experience in workforce forecasting and staff scheduling in a contact center environment is essential.
- Skills and abilities_
- Ability to work independently.
- Computer literacy in Windows software to include: database, spreadsheet and word processing.
- Ability to use and evaluate the effectiveness of workforce software tools.
- Demonstrates skills in critical thinking, report analysis and problem solving.
- Ability to work effectively within a team environment.
- Proven interpersonal and communication skills; conflict management skills
- Physical Requirements:_

The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects. Required to maintain one position for long periods of time while sitting at meetings or at a desk. Employee will be reading data or inputting data, report writing, operating a word processor, computer, calculator, and talking on the telephone. Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer. Exposure to low to moderate noise levels.

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