Workforce Manager Service Consultant

4 weeks ago

Dartmouth, Canada ADP Full time

ADP is hiring a** Workforce Manager** **Service Consultant.**

In this role you, as a **Workforce Manager Service Consultant, **will be responsible for servicing a portfolio of client accounts and ensuring their usage of the Workforce Manager product is at ease and optimal. You will combine your technical abilities and analytical skills to solve complex problems in our clients’ day-to-day operations.

A **Workforce Manager** **Service Consultant** configures and optimizes the Workforce Manager interfaces and serves as an expert within the Time and Attendance domain.

**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:
**Be a True Partner. Are you the ultimate relationship builder?**
- You will partner with clients to truly understand their product challenges and related needs; **Solve** such challenges while **building long term trust**.
- Take ownership of the client **configuration** and work with other teams/ to deliver **best in class service.**
- Become the most credible resource, focused on analyzing the client’s existing systems, interface requirements, and business processes.
- Be a **team player** who seeks to understand the business and asks questions to other members of the client project team, sales, and client service.
- Take ownership of issues and gaps between the clients’ requirements and the Workforce Manager product and work with other teams/streams/areas to resolve them.
- Provide guidance to the client during our firmware changes, guide client on new feature releases
- Resolve software and hardware questions for clients using Workforce Manager and other ADP Time and Attendance products.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- Proven track record of delivering excellent customer service.
- Experience in servicing a portfolio of clients. (Payroll, Benefits, Time & Attendance preferred.)
- Excellent communication (written and verbal) and presentation skills.
- Excellent soft skills (de-escalation, prioritization, organization)
- Ability to work in a team environment.
- Fundamental understating of Hardware (routers, switches etc)
- Attention to detail and excellent time management skills.
- Post Secondary Education or equivalent diploma.
- Bilingual - French English

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Create. Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility to integrate work more easily in your everyday life**.**
- **Go Global. **With operations around the world, exciting new networking opportunities abound.
- **Belong **by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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