Client Advisor

5 days ago

Montreal, Quebec, Canada Moncler spa Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Client Advisor to join our team at Moncler spa. As a Client Advisor, you will be responsible for delivering exceptional customer service and driving sales growth through personalized relationships with our clients.

Key Responsibilities

  1. Client Engagement: Engage with clients through every channel and touch point, understanding their expectations, and creating unique and distinctive experiences in our stores.
  2. Sales and Service: Drive and exceed individual sales objectives, including KPIs such as Repurchase Rate, UPT, conversion, and data collection, by ensuring the highest level of Customer Service and quality of sales.
  3. Team Leadership: Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience.
  4. Store Operations: Supervise the sales floor, acting as CEM and floor manager, and ensure store operations are executed to brand standards, including floor coverage.
  5. Client Relationship Building: Capture quality client information to understand and meet client needs and personalize future client development opportunities.
  6. Client Outreach: Build and develop long-lasting client relationships using the company's clienteling program and initiatives.
  7. Brand Ambassador: Attract new clients by acting as a Brand Ambassador through networking within the community.
  8. Visual Merchandising: Support and maintain company visual merchandise presentation standards.
  9. Inventory Management: Support in inventory preparation and execution.
  10. Team Collaboration: Work with all store teams to maintain a professional and productive work environment.
  11. Communication: Professionally interact with all levels of Management and Corporate representatives.
  12. Company Initiatives: Effectively demonstrate and adhere to all Company initiatives (Retail Excellence and C.R.M Programs).
  13. Product Knowledge: Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features.

Requirements

  1. 3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies.
  2. Proven excellent client service skills and commercial mindset.
  3. Previous experience in training and coaching people in both professional and non-professional contexts.
  4. Ability to drive results through others.
  5. Proficient computer knowledge (MS Word, Excel, and Outlook).
  6. Fluency & sophistication in local language; proficiency in English, while another language is a plus.
  7. Ability to communicate and analyze business needs/trends with senior leadership.
  8. Ability to work in a fast-moving and dynamic environment.
  9. High flexibility and ability to adapt to different customers.
  10. Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

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