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Front Desk Associate

2 months ago

Kelowna, British Columbia, Canada Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing room assignments, and ensuring a smooth guest experience.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff
  • Perform various clerical duties, including faxing, filing, and photocopying
  • Answer telephone calls and relay messages to staff members in a timely and efficient manner
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
Requirements
  • High school diploma or equivalent required; will train the right candidate
  • Ability to work 40 hours per week, with flexibility to work varying shifts as needed
  • Proficiency in English language required; bilingualism an asset
What We Offer

As a Front Desk Associate at Gav Enterprises Ltd DBA. The Chinook Motel and Oasis Motor Inn, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to guests from around the world. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.