Client Relations Specialist

4 weeks ago

Happy ValleyGoose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full time

PAL Aerospace is a leader in providing innovative aviation solutions and is committed to enhancing the travel experience for our customers.

We are currently looking for a Client Relations Specialist to become a vital part of our team.

Key Responsibilities:

Guide customers through every step of their reservation, check-in, and boarding processes while adhering to our service standards and safety regulations. Ensure the secure transport of passengers to and from our aircraft, offering additional support as necessary. Deliver exceptional service to all clients. Collaborate with the PAL Aerospace team to develop and implement new customer service strategies. Perform administrative tasks and reporting related to the operations of our charter services. Work closely with various departments to guarantee a seamless and enjoyable experience for our customers from start to finish. Undertake other responsibilities as assigned.

Required Qualifications:

A minimum of 2 years' experience in a customer service role within a dynamic environment. Proficiency in French is advantageous. Exceptional customer service abilities are essential. Strong written and verbal communication skills, along with excellent problem-solving capabilities, are necessary for this role. Ability to work both independently and collaboratively within a team. Flexibility to accommodate various shifts and adapt to changes in scheduling due to operational needs.

What We Provide:

Competitive compensation. Comprehensive health benefits, including medical, dental, vision, and life insurance. Defined Contribution Pension Plan. Employee Stock Purchase Plan. Tuition Assistance Program for employees. Employee and Family Assistance Programs. Travel privileges with PAL and partner airlines. Discounts within the industry.

PAL Aerospace is dedicated to creating an inclusive workplace that values diversity, equity, and inclusion, ensuring that all individuals are acknowledged, supported, and respected. We encourage candidates from all backgrounds to consider joining our team.

Only candidates selected for an interview will be contacted. Thank you for your interest.

#PALAerospace

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