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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada ED Tech Network Solutions Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at ED Tech Network Solutions Ltd. as a User Support Expert. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals and online resources to find solutions.
  • Training and Development: Provide training and guidance to users on how to use software applications and IT systems, ensuring they have the necessary skills to perform their tasks efficiently.
  • Documentation and Reporting: Maintain accurate records of technical issues and solutions, providing valuable insights for future improvements.
  • Team Collaboration: Work closely with other technical support team members to share knowledge, best practices, and solutions to complex technical problems.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.