Retail Boutique Manager
4 weeks ago
Retail Boutique Supervisor
Reporting directly to the Vice President of Sales, your primary responsibility will be to manage sales operations, marketing initiatives, customer service excellence, and human resources functions for the SHAN boutique and franchise network.
Key Responsibilities:
- Recruit, onboard, and mentor sales associates;
- Assist in scheduling and enforcing internal protocols;
- Advocate for products to the sales team and clientele;
- Foster a workplace environment aimed at meeting sales targets and enhancing customer satisfaction;
- Oversee inventory procurement and transfers among boutiques;
- Ensure effective management of personnel, inventory, and operational processes;
- Uphold visual merchandising standards across boutiques;
- Formulate sales strategies and promotional campaigns for the boutique network;
- Authorize and handle merchandise returns;
- Address inquiries and provide solutions for boutique and franchise matters;
- Execute additional tasks related to sales and customer service as required.
Ideal Candidate Profile:
- Enthusiastic about retail and sales;
- Degree from a college or university in a relevant field;
- Minimum of 5 years of experience in retail, fashion, or beauty sectors;
- Bilingual proficiency is essential - strong command of both French and English (oral and written);
- Skilled in using MS Office applications;
- Energetic and passionate about sales and fashion.
About SHAN
SHAN is a distinguished Canadian luxury fashion brand that has been designing, manufacturing, and distributing high-quality ready-to-wear, swimwear, and luxury accessories for men and women for over 35 years. The company exports its collections to more than 35 countries, including France, England, Germany, and the United States. With a network of flagship stores and a presence in prestigious international outlets, SHAN is celebrated for its exceptional style, quality, and craftsmanship. Headquartered in Laval, Quebec, SHAN remains a privately held company dedicated to excellence in the fashion industry.
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