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Retail Store Manager

2 months ago

Laval, Quebec, Canada SEPHORA Full time
About the Role

Sephora is seeking a highly skilled and experienced Retail Store Manager to lead our team in delivering exceptional customer experiences and driving business results. As a key member of our leadership team, you will be responsible for managing the client service, people development, sales, productivity, merchandising, operational, and human resource functions of your store.

Key Responsibilities
  • Store Performance
    • Forecast sales and payroll with District Manager to drive store results.
    • Manage and measure the effectiveness of business strategies. Adjust game plan as needed.
    • Achieve store's sales plans and operating profits while maintaining expenses.
  • Human Resources
    • Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
  • Merchandising and Operations
    • Conduct inventories on a timely basis and maintain updated inventory records.
    • Communicate inventory issues/concerns to the District Manager and key stakeholders.
Requirements
  • 5 years of management experience in the retail/service industry.
  • Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
  • Effective time management, problem-solving, and communication skills are essential.
  • Ability to analyze sales trends and react appropriately.
  • Proficiency in Windows, Word, and Excel.
  • A High School graduate or equivalent, while a College degree is preferred.
  • Open availability including evenings, weekends, and holidays is required.