Spa Ambassador
1 week ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious amenities. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a sense of community.
About the Role:
We are seeking a highly skilled and experienced Spa Receptionist to join our team at the Four Seasons Hotel Montreal. As a key member of our spa team, you will be responsible for providing exceptional customer service, promoting our spa services and products, and ensuring a seamless and memorable experience for our guests.
Key Responsibilities:
Provide personalized and professional service to all guests, ensuring their needs are met and exceeded.
Create a warm and welcoming atmosphere, respecting the Guerlain rituals and traditions.
Develop and maintain a thorough knowledge of our spa services, products, and benefits, including indications and contraindications.
Promote and sell our spa services and products, ensuring maximum sales potential and guest satisfaction.
Maintain accurate and up-to-date records of guest reservations, cancellations, and changes.
Participate in the preparation and implementation of Guerlain rituals and spa treatments, ensuring a smooth and efficient operation.
Assist guests with spa reservations, cancellations, and changes, providing exceptional customer service and support.
Determine desired results and physical characteristics of each guest for their individual treatment, using a questionnaire to ensure accurate and personalized service.
Fulfill guest's wants and needs by promoting spa retail products utilized in body treatments and skin care, ensuring at-home continuing care.
Maintain the highest standard of cleanliness and organization for the Spa, ensuring a safe and healthy environment for guests and staff.
Report all maintenance needs immediately to the maintenance department and inform Spa management to ensure follow-up.
Handle all check-ins, billing, and payments as per procedure manual, ensuring accuracy and efficiency.
Perform other tasks or projects as assigned by hotel management, demonstrating flexibility and adaptability.
Requirements and Qualifications:
Availability to work weekends, days, evenings, and holidays, including flexible scheduling.
Ability to communicate fluently in English and French, both orally and in writing.
Thorough understanding of every spa service, including benefits, indications, and contraindications.
Good resistance to stress and ability to manage it positively and effectively.
Excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele.
Impeccable grooming, including hair, makeup, and manicured nails.
Attention to detail and ability to multitask in a dynamic environment.
Organized, meticulous, and resourceful, with a strong work ethic and commitment to excellence.
Demonstrate creativity and initiative, with a passion for delivering exceptional customer service.
Strong computer skills, including a working knowledge of MS Word, Excel, and Lotus Notes.
Previous experience and knowledge of spa operations is preferred, with experience as a receptionist in a hotel environment being an advantage.
What's in it for you?
Discounts at MARCUS Restaurant and our 5-Star Spa.
Employee theme recognition days and events, including Employee of the Month, Years of Service celebrations, birthday events, etc.
Complimentary meal per shift in our employee dining room (Café 1440).
Excellent training and development program.
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
Join our team and become a part of the Four Seasons family
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