Technical Support Specialist

3 weeks ago

Calgary, Alberta, Canada AXE IT CONSULTING INC. Full time
Position Overview

As a Technical Support Specialist at AXE IT CONSULTING INC., you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will be essential in ensuring smooth operations and user satisfaction.

Qualifications
  • Education: Bachelor's degree
  • Experience: 1 to 2 years in a similar role or equivalent experience
Key Responsibilities
  • Address user inquiries and issues related to computer functionality.
  • Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Offer guidance and training to users based on their specific challenges.
  • Maintain a comprehensive log of problems and solutions to assist fellow technical support analysts.
  • Deliver support for business systems, networks, and Internet-related issues as they arise.
  • Ensure high-quality customer service is provided at all times.
Benefits
  • Health Benefits: Comprehensive health care plan
  • Employment Type: Permanent position
  • Work Language: English
  • Working Hours: 40 hours per week

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