Technical Support Specialist

4 days ago

Calgary, Alberta, Canada Rish Consulting Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Rish Consulting. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Technical Support: Respond to users experiencing difficulties with computer systems, networks, and internet connectivity.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • User Training: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Business Systems Support: Provide business systems, network, and internet support to users in response to identified difficulties.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English is required.
  • Work Hours: 37.5 hours per week.

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