Technical Support Specialist

2 days ago

Calgary, Alberta, Canada Tech Quest Solutions Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Tech Quest Solutions Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to clients and employees via phone, email, and in-person.
  • Network Support: Troubleshoot and resolve issues related to computer networks, including setup and configuration of network equipment.
  • Hardware and Software Support: Install, configure, and troubleshoot hardware and software issues, including operating systems and applications.
  • Documentation and Reporting: Maintain accurate and detailed records of technical support interactions, including problems and solutions.
  • Training and Development: Provide training and guidance to employees on technical procedures and best practices.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Schedule: 35 hours per week.

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